17 January 2015
Oman Investment & Finance Co. SAOG has recently established a dedicated Quality Centre; this centre aims to enhance the quality aspects of OIFC billing operations and improve the customer service for billing of electricity and water (utilities). Accuracy and precision would be the main focus with which this centre would function. The accomplishment of setting the quality centre is considered to be an important step towards a higher quality of service, and is result of company's continuous focus on efficiency. The newly established Quality Centre relies on a dedicated and professional team, who operates on a customized platform of data analysis and monitoring; and operations management in order to conform the quality expectations. The role of the Quality Centre focuses towards improving the customer experience as a short term objective and minimizing the commercial loss at electricity and water generation as a long term objective. The quality centre was established in coordination with Public Authority for Electricity & Water (PAEW), and Muscat Electricity Distribution Company (MEDCo).

"The continuous efforts of OIFC and its team to analyze, act and to resolve is our ongoing aim. Today, with establishing our Quality Centre is indeed a reflection of believe and dedication towards our statement - Your Satisfaction ... Our Goal", Said Safrar - CEO of OIFC.

Oman Investment & Finance Co. SAOG (OIFC) is one of the leading Investment and Services Company, and specialises in Billing, Collection & Debt Factoring for Electricity, Water and Telecom Services in the Sultanate of Oman, over the last three decades.

OIFC factors bills and debts for the Public Authority of Electricity and Water, Oman Telecommunications Co. SAOC (Omantel), Oman Wastewater Services Company SAOC (Haya), provides meter reading, billing and collection services for Muscat Electricity Distribution Co. SAOC (MEDC) and is a collecting agent for Oman Qatari Telecommunications Co. (Ooredoo).

© Press Release 2015