27 July 2015
Roads and Transport Authority - Majdi Abu Zaid:
The Roads and Transport Authority (RTA) revealed that the its Call Center (8009090) has received 1,352,838 calls during the first half of this year, at a rate of one call every 19 seconds; which is very close to the planned one call per 20 seconds. It is recalled that the Center had received 1,299,541 calls during the same period last year.

"Receiving more than 1.35 million calls in six months is a testament to the growing number of peoples communicating with the Center. It is also indicative of the huge efforts and excellent performance of the teams at the Center in achieving rapid responses to the needs of clients in a record time despite the multiple services provided by the Center," said Yousef Al Reda, CEO of RTA's Corporate Administrative Support Services Sector.

"In keeping with the directions of our wise government to make Dubai the smartest city in the world, the performance results of the Center's performance achieved during the first six month of this year compared with the corresponding results made last year were as follows were as follows: 37,789 transactions were processed through e-mail (against 20,434 similar transactions processed last year) reflecting an increase of more than 84%, 123,403 self-service transactions were processed through the IVR  system (against 43,230 similar transactions processed last year) reflecting an increase of more than 123%, and 10,569 licensing transactions, such as driver licenses, vehicles registration and fines, were processed (against 8,610 similar transactions processed last year). During the first half of this year, the Center has also handled 2,706 transactions and inquiries through chats, 26,370 cases of lost & found items, and 10,663 reports about Madinati system," he added.

"RTA has always been seeking to realize its third goal (making people happier) considering it the cornerstone of its strategy for uplifting the level of services and the means of delivering them handily through capitalizing on technological advancements to save customers' time & effort, and at the same time cope with their rising needs and changing expectations.

-Ends-

© Press Release 2015