29 July 2015
Roads and Transport Authority - Majdi Abu Zaid:
The Roads and Transport Authority (RTA) announced that a number of customer-oriented services have been automated as part of its strategy to make services accessible & deliverable via user-friendly technological means. This enhanced service offering is introduced in response to the government directives to make Dubai the smartest city in the world within three years, and as part of RTA's commitment to the Smart City initiative of Dubai Government.

Yousef Al Rida, CEO of RTA's Corporate Administrative Support Services said: "The Customers Service Department has automated a host of services following a revamp of the Interactive Voice Response (IVR) system, and configuring it to furnish automated responses to queries raised by customers. The lineup of public services provided under this system include: renewal of driver licenses, renewal of vehicle registration, services of customer services centers, changing vehicle ownership, exporting of vehicles, parking services, seniors services, disabled services, seasonal parking cards, parking timing, NOL cards offering discounts to certain segments, metro services & stations, booking water taxi & marine transit modes, paying metro offences, and paying bus violations.

"The Customers Service Department always seeks to realize the third strategic objective of the RTA (Peoples Happiness), through providing handy & accessible services to customers via the Call Center (8009090). The IVR system has been updated with all steps needed to run the service or in connection with any procedures to provide quick and smooth responses to customer needs.

"The Customers Service Department is always keen on keeping pace with customer needs and expectations of its services. For this purpose, the Department is capitalizing on technological advancements aided by human support in the delivery of such services. It has also got ambitious plans aimed at making people as happy as possible in keeping with the directives of our wise government," added Al Reda.

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© Press Release 2015