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The Roads and Transport Authority - Zakia Suhail Al Musharrekh: The Dubai Taxi Corporation (DTC) at the Roads and Transport Authority (RTA) has carried out 46,561,702 trips last year at a rate of more than 3.8 million trips per month, lifting 81,017,361 riders at a rate of more than 6.751 million riders per month, besides taking part in a host of events & activities across the Emirate of Dubai.
Narrating these statistics, Ammar Rashid Al Buraiki, Acting Director of Fleet Operations at the DTC, said: "In 2014 the operational efficiency of the DTC has touched 97.08% compared with 94.76% in 2013. The total number of trips carried out last year topped 46,561,702 trips compared with 41,259,635 trips in 2013 recording in the process an 11.39% rise. The organizational units of the Department stand ready to respond to the daily needs of the fleet in terms of repair, maintenance, and cleaning of affiliated taxicabs. The Dubai Taxi fleet comprises 4,254 cabs deployed under several brands namely Airport Taxi, Hatta Taxi, Ladies Taxi, Commission Taxi, Hala Taxi and VIP taxi."
"About 66,836 preventive maintenance processes have been carried out to taxicabs last year at our internal workshops compared with 58,876 processes carried out in the preceding year. About 24,009 remedial (corrective) maintenance operations have been carried out in 2014 in comparison with 23,370 processes carried in 2013. About 99.8% of total maintenance operations have been carried out last year, and 89.4% of accidents have been repaired. The Maintenance & Fleet Services Section is doing what it takes to improve the level of service as well as the appearance of taxicabs; which ultimately contributes to raising customers' satisfaction rating. The cleaning operations include cleaning about 600 taxicabs per month besides the daily washing of more than 3,650 vehicles," said Al Buraiki.
"In the context of refining the skills of staffs, coordination is made with strategic partners of the DTC to hold specialist training workshops for technicians at the workshop in order to leverage their capabilities throughout the year. Such qualification will reflect positively on improving the business processes and realizing the vision of the DTC of Pioneers in Passenger Transport Services.
"The Department has accomplished a host of achievements, services & facilities and rolled a number of initiatives for the benefit of customers such as deploying more VIP taxis under the theme 'New Dimension of Transport Luxury'; bringing the number of VIP taxis to as much as 105 black vehicles in order to deliver excellent services to customers and raise their satisfaction. It has also opened Jebel Ali Taxi Operation Station to slash the waiting time of customers requesting taxis in new Dubai communities, and also reduce wasted kilometers. The Operations Control Center has been set up to act a communication link with various organizational units of the DTC and help provide instant tracking of taxicabs of the fleet," continued the Acting Director of Fleet Operations at the DTC," stated Al Buraiki.
"The DTC has also run the BBS project; an electronic system considered the first of its kind in the region enabling the tracking of vehicles and drivers without involving human intervention; which contributes to raising the operational efficiency of the fleet, and generating more revenues to the DTC. It also directs the driver and addresses any observations on the spot. The periodic maintenance is in place around-the-clock where vehicles are being directed to the workshop 24-hours a day; resulting in enhanced technical competency of the workshop; which reflects positively on increasing the operational efficiency.
"The Department is undertaking a host of programs to save maintenance expenses through using various means of fixing spare parts, and encouraging employees to use safety equipment in their daily routines. Moreover, the Department makes relentless endeavours to roll out motivating initiatives for employees such as the Employee of the Month (covering administration, technical, or field staff). Besides that it engages them in making suggestions and offers them improvement exposures by means of suggestion boxes, and instills the competitive & innovative spirit among them," concluded the Acting Director of DTC Fleet Operations.
© Press Release 2015
