Thursday, Oct 13, 2011
SINGAPORE (Dow Jones)--Research In Motion Ltd. (RIMM) said Thursday BlackBerry services have improved "significantly" in Europe, the Middle East, India, and Africa and are progressing well in other regions including the U.S., Canada and Latin America.
"We are seeing increased traffic throughput on most services, although there are still some delays and services levels may still vary amongst customers. Our global teams are continuing to work as quickly as possible to restore full and consistent service across all regions," the maker of the popular smartphone device said in a statement on its website.
The statement comes after the company earlier blamed service outages affecting customers on at least five continents on an internal technical glitch: a failed switch and an inoperable backup. But even as the company had promised customers on Tuesday that it had fixed that problem--and expected customer service to quickly return--disruptions spread.
RIM said it expected some data delays after its fix, as it worked to send out a "backlog" of data to users. But on Wednesday, trouble spread to previously unaffected markets, including Japan and Singapore, and plagued subscribers across North America.
-By Gaurav Raghuvanshi; Dow Jones Newswires; +65 64154 154; gaurav.raghuvanshi@dowjones.com
(END) Dow Jones Newswires
13-10-11 0446GMT
