Batelco e-Services now include on
line functionalities for business customers
Manama, Bahrain: Batelco, Bahrain's leading Business Communications Solutions provider, as part of its commitment to empower its customers has launched an online portal for the enterprise sector. This functionality is the latest addition to the already established Batelco e-Services, which allows corporate customers to login to the portal by inputting their Commercial Registration (CR) number.
The portal provides a suite of benefits for organisations as it allows business users to access information regarding their data circuits, giving customers full visibility on their account status and circuit performance; customers can now check the billing and activity status of all their circuits by simply entering their tag numbers. The portal also provides users with rapid support services such as instant order tracking, upgrade requests, and quotation applications.
To support business customers further, Batelco has introduced a dedicated Live Chat line for Enterprise Support, which is also accessible via the e-Services portal. Specialists from the Batelco Service Management Centre (SMC) will be available on-hand to chat with and support business customers.
Additionally, the upgraded e-Services gateway includes enhanced reporting on faults for data connectivity services, as well as a complaint management system which allows users to raise complaints online. Customers will receive a confirmation email, as well as a reference number, upon submitting any type of request or complaint. Corporate customers can also make use of a direct link to Batelco's secure service monitoring portal, NetView, where they can view complete information on the utilisation, performance, and availability of network links.
Batelco launches this portal with the aim of empowering and supporting its data and connectivity business customers further. On this occasion, Batelco's Enterprise Division A/General Manager Donya Al-Ansari stressed that Batelco places customer satisfaction and empowerment at the core of its business.
"The portal will provide our customers with clear and complete views of all their data circuits, as well as equip them with an easy means to request further services," she said.
Batelco once more reiterates its commitment to supporting all businesses with their network requirements. Batelco is capable of facilitating local and global services due to its established presence in all major areas including the Middle East, Europe, the US, Asia and Africa.
Batelco is also a leader in the ICT market, having an extended portfolio of products including Telephony, Data Networking, Physical and Virtual Security and Cloud Solutions. Batelco's strategic partnerships and Joint Ventures (JVs), as well as their continuous enhancement of their support services, has enabled them to secure a multitude of projects connecting local and multi-national organisations in disparate locations across the globe.
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This press release has been issued by Batelco Corporate Affairs department.
For further information, please contact Batelco Public Relations Office
Public.Relations@btc.com.bh / Fax +973 17611898
About Batelco
Batelco Group is headquartered in the Kingdom of Bahrain and listed on the Bahrain Bourse. Batelco has played a pivotal role in the country's development as a major communications hub and today is the leading integrated communications' provider, continuing to lead and shape the local consumer market and the enterprise ICT market. Batelco has been growing overseas via investing in other market-leading fixed and wireless operators.
Batelco Group has evolved from being a regional Middle Eastern operation to become a major communications company with direct and indirect investments across 14 geographies, namely Bahrain, Jordan, Kuwait, Saudi Arabia, Yemen, Egypt, Guernsey, Jersey, Isle of Man, Maldives, Diego Garcia, St. Helena, Ascension Island and the Falkland Islands.
© Press Release 2015
