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Avaya engages with customers and partners across China, Russia, CIS, India, Africa, the Middle East and Turkey
New cloud-based solutions and services for effortless engagement
Dubai, United Arab Emirates - Avaya, a leading provider of solutions that enable customer and team engagement across multiple channels and devices, today announced the kick-off of its Engage Tour across Global Growth Markets (GGM), encompassing Middle East, Africa, Turkey, India, Russia, CIS, and Greater China. The tour started in Turkey on January 15th and follows on from the recently unveiled 'Avaya Engagement Solutions', new communications solutions and services that addresses new multichannel communications preferences to enable businesses to capitalize on the 'Era of Engagement'.
During the Engage Tour, executives from Avaya will meet with the company's customers and some of its 2000 plus channel partners across GGM to highlight the competitive advantage derived from an organization's ability to "engage" with its customers and partners, as well as introduce the new "Avaya Engagement Solutions".
These solutions include solutions and services that connect locations and functions across the enterprise, integrate communications-enabled applications into workflows and support the seamless migration from desk to mobile. The interactive roadshow will give Avaya's partners the opportunity to gain insights into the new technologies that enable businesses of any size to engage with an increasingly connected consumer.
Among the new and enhanced solutions announced, the Avaya Engagement Environment enables the simple combination of communications capabilities with the business applications used every day by various departments and groups. Additionally, Avaya has mapped its Customer and Team Engagement Solutions against key business challenges to deliver growth, create new efficiencies and re-vitalize infrastructures. New and enhanced capabilities include:
Avaya Customer Engagement Solutions, which are aligned into three sets of solutions based on customers' input to Avaya about business-critical requirements for Top Line Growth, Customer Experience and Contact Center Efficiency. New among these solution sets:
Avaya Snap-Ins for Engagement Environment: these easily-integrated "Snap Ins" add enhanced communications capabilities such as WebRTC, real-time speech, mobility, work assignment and context store into existing contact center operations.
Customer Engagement Transformation Consulting Service: access to Avaya expertise to help revitalize legacy contact center operations with phased, objective-driven strategies for achieving customer engagement environments.
Avaya Agent for Chrome: offering lightning-fast provisioning of customer service representatives, this joint solution provides access to Avaya contact center technologies through a WebRTC interface on a Google Chrome device.
Avaya Social Responder: this cloud-based solution for social media monitoring funnels social conversations into a contact center operation for rapid, real-time response and engagement.
Avaya Team Engagement Solutions map to business needs for Communications Optimization, Worker and Team Productivity, and Generating Growth. New or enhanced offers include:
Avaya Engagement Development Platform: Part of the Avaya Engagement Environment (formerly Collaboration Environment), new capabilities allow business analysts, enterprise architects and ISVs to customize and build unique applications and workflows with easy to use development tools and a reusable snap-in architecture.
Avaya Communicator: a rich, single client interface that provides access to all communications channels across the enterprise and midmarket platforms, including the new Avaya Multimedia Messaging and latest version of Avaya Aura® Conferencing 8.0, and allowing employees to toggle between devices on-the-fly.
AvayaLive™ Video: this Avaya hosted, cloud-based integrated audio, video conferencing and screen sharing service allows any size company to enable their employees with one-click access to their own virtual conference room. AvayaLive Video can support room video systems as well as access from a wide range of business and mobile consumer devices. Provides all the benefits of Avaya Scopia solutions without the cost and complexity of installed infrastructure.
Avaya IP Office Select: optimized for Midmarket companies with up to 2500 employees (or 150 locations), this comprehensive unified communications and collaboration solution offers the simplicity and affordability this business segment requires.
Networking: Underpinning Flexible Business Communications
Avaya continues to modernize the networking foundation for business communications and applications performance. Avaya simplifies and speeds the implementation of communications applications and increases their resiliency with one-touch fabric networking. Rapid, exponential growth in fabric-based networks means many customers are realizing most of the promises of SDN today including such feature as automated service provisioning and onboarding of servers, devices and users.
Quote: Nidal Abou- Ltaif, President, Avaya GGM
"We are bringing to our partners and customers in the region solutions and services that deliver real and measurable business outcomes, in a secure and reliable way. At Avaya, we believe that we are ahead of the industry by focusing on communications that enable engagement. We have created an ecosystem where new and future communications preferences co-exist with enterprise requirements to forge deeper connections between people, and unlock higher levels of productivity and profitability."
About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya's fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.
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© Press Release 2015
