Aster DM Healthcare appoints Global lead for Service Excellence and Patient Experience

David Boucher, a global leader in healthcare service excellence and medical value tourism

Aster DM Healthcare appoints Global lead for Service Excellence and Patient Experience

Former Chief Business Transformation Officer at Bumrungrad International Hospital, Thailand, Mr. David would be overseeing service excellence and patient experience operations for Aster’s facilities across geographies.

UAE: Aster DM Healthcare has announced the appointment of Mr. David Boucher, a global leader in healthcare service excellence and medical value tourism, in an effort to strengthen its patient and customer service offering and enable wider access to its quality healthcare services to patients across the world. Working closely with the strategic leadership team of the organization, he would be responsible for fostering and driving a culture of patient/ customer centricity, while improving patient experience across markets. The appointment is in alignment with Aster’s long-term vision to make its quality healthcare services accessible to patients across the world.

Commenting on the appointment Ms. Alisha Moopen, Deputy Managing Director of Aster DM Healthcare said, “The 3 S of healthcare - safety, service and savings propel people to go searching for healthcare services. At Aster, we are committed and passionate about complementing the highest levels of clinical expertise with best pricing and unparalleled seamless service. We aim to combine the three elements to ensure patient wellbeing and care for them with grace and compassion. Mr. David brings his unique perspectives of leading healthcare systems that saw 150 nationalities being served as patients, personalizing and creating a haven for care and recovery for people who travel for access to quality care. As the group head of Service Excellence, we hope to build on our combined strengths further to become one amongst the most distinguished brands in healthcare built on the cornerstone of trust.”

“A leading healthcare provider in India and GCC and soon to be a local player in Cayman Islands, Aster DM Healthcare is on the verge of an exciting journey and I am thrilled to join the organization at this point. With a core-focus on the voice of the customer or patient and enabling solutions that would support them in the best possible way, the organization has tremendous potential to emerge as a global leader,” said Mr. David Boucher, Group Chief of Service Excellence at Aster DM Healthcare.

With more than four decades of experience in the area of patient excellence and business transformation, Mr. David has provided both operational and strategic leadership at various roles with healthcare organizations across the world. He last served as Chief Business Transformation Officer at Bumrungrad International Hospital in Bangkok, Thailand. Prior to that he served as President and COO of UCI Medical Affiliates, Columbia, USA and held several leadership roles with various healthcare organizations like BlueCross BlueShield of South Carolina, Columbia, Companion Global Healthcare among others.

David has been quoted in over 250 newspapers and journals including The Wall Street Journal, New York Times, The Economist, U.S. News & World Reports. He has been interviewed on NBC Nightly News and Fox Business News. He has also delivered lectures on disruptive innovation in healthcare at Harvard Business School, Yale School of Management and Harvard Medical School.

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