Manama, Bahrain: Leading telecom provider VIVA Bahrain announced a unique service "Handset Replacement" policy for all handsets sold through its outlets, where customers will be able to return and exchange faulty handsets within 7 days of purchase.
The services, applicable to all mobile phones purchased at any of VIVA's outlets, will entitle customers to a one year warranty on their handsets as well as a replacement handset if the original was found to be faulty within 7 days of purchase. A replacement will be issued if the handset had no display, faulty button or wire and wireless functions, or had microphone problems. All classified under the "Handset Replacement Policy" by the Vendor Company.
"At VIVA, it is our top priority to make our customers happy" Said Andrew Hanna, Chief Commercial Officer at VIVA Bahrain "the 7 day return policy is just the beginning of a wide range of services we will be launching to guarantee our customers get the best service possible in the Kingdom. What we focus on is customer satisfaction"
To take advantage of the "Handset Replacement" service, customers will be directed to specified service centres, a list of which is available with VIVA sales agents.
For more information please visit any of our stores or www.viva.com.bh
© Press Release 2012
