SITA's bagjourney is industry's choice for 100% bag tracking

GENEVA – Global air transport IT provider SITA has announced that its technology, BagJourney, is managing baggage for an increasing number of the world’s airlines. In the first six months of this year alone, more than 20 airlines have chosen the solution. SITA BagJourney is one of the key technologies helping the industry meet the IATA Resolution 753 requirement to track every stage of every bag’s journey.

To meet the conditions of Resolution 753, airlines must track every item of baggage at four key points in the journey: at check-in, loading onto the aircraft, transfer and arrival. The biggest challenge airlines and airports face doing this is scanning at the point of transfer and on arrival. Typically, these were not areas of the airport where scanning was done so they require attention and new infrastructure.

With a growing number of customers, SITA’s baggage management technology is firmly established as the solution of choice for the air transport industry. Together, SITA’s BagJourney customers handle hundreds of millions of bags each year and these airlines are enjoying as much as 30% reduction in the rates of mishandling.

Peter Drummond, Director, Baggage Solutions, SITA, said: “IATA’s resolution has brought a sharp focus on the potential for further improvements in baggage management. We at SITA have taken up the challenge and are helping airlines and airports quickly and effectively meet the new tracking requirements. Working with our industry partners, we have developed new economical infrastructure enhancements for BagJourney.

“These offer the choice of handheld devices for scanning or scanning arches that are quick to install. Each airline and airport has different needs so we have ensured that the various hardware options are easily integrated into our BagJourney solution for fast implementation.”

John Fowler, Senior Director with responsibility for Customer Service, BahamasAir, said: “SITA gave us several options for improving our baggage tracking. Within just seven days we moved from manual ‘bingo card’ tallies to using handheld devices to track all bags at our two busiest baggage destinations, Nassau and Miami. After six months of tracking bags on our busiest route, we observed a 60% drop in the amount of claims due to baggage mishandling.

“We now plan to implement the new technology at all our stations using a phased approach. We will have it in place at the majority of destinations we fly to and hope to reach 100% Resolution 753 compliance by the end of the year. The ease of integration of the hardware and the sophisticated BagJourney solution is the key to success.”

SITA has been the recognized leader in bag tracking and tracing for more than 25 years with its systems in every major airport in the world. SITA BagJourney is the world’s first community-based baggage tracking system that provides an end-to-end view of the baggage journey using data from multiple sources. Today, SITA is leading the baggage community by providing technology and professional services to help airlines track baggage and unlock the value of the vast amounts of tracking data that will be produced.

SITA is hosting ‘Tracking Bags – A Turning Point in 2018’ today, June 19^th. This webinar features speakers from American Airlines and IATA, who together will discuss the latest trends and industry IT practices in baggage tracking. Places are limited, register now.

-Ends-

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• How did one airline cut baggage mishandling by 60% on its busiest route in just six months? http://ow.ly/RetJ30kyhWT
• Keeping track of your bags – some airlines just do it better – this is how: http://ow.ly/RetJ30kyhWT
• What is top of the list for airlines to track bags 100%? http://ow.ly/RetJ30kyhWT

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For further information:

Four Communications

Sami Hallak

Tel: +971 55 338 0914

Email: sami.hallak@fourcommunications.com

About SITA

SITA is the communications and IT solution provider that transforms air travel through technology for airlines, at airports and on aircraft. The company’s portfolio covers everything from managed global communications and infrastructure services, to eAircraft, passenger management, baggage, self-service, airport and border management solutions. Owned 100% by more than 400 air transport industry members, SITA has a unique understanding of its needs and places a strong emphasis on technology innovation.

Nearly every airline and airport in the world does business with SITA and its border management solutions are used by more than 30 governments. With a presence at more than 1,000 airports around the world and a customer service team of 2,000+ staff, SITA delivers unmatched service to more than 2,800 customers in more than 200 countries. 

In 2016, SITA had consolidated revenues of US$1.5 billion. SITA’s subsidiaries and joint ventures include SITAONAIR, CHAMP Cargosystems and Aviareto.

For further information, go to www.sita.aero

© Press Release 2018