Dubai, 25 April 2007: Amadeus, a global leader in technology and distribution solutions for the travel and tourism industry, today announced that Middle East Airlines (MEA) and Amadeus e-Travel, the e-commerce division of Amadeus scooped a gold award in the e-commerce category of this year's Pan Arab Web Awards. Judged across five key criteria - including creativity, content, usability, aethetics and interactivity - MEA's website (MEA.com.lb) scored higher than any other nominee and received the highest honour available.
The Pan Arab Web Awards, judged by a panel of leading experts drawn from academia and business across the Middle East, seek to raise the standards of websites across all key elements and encourage e-business in the region. The awards are open to entries from organisations across the Arab world.
On receiving the award, Mr Nizar Khoury, Head of Commercial Middle East Airlines, said: "It is important that we continue to ensure the best customer experience on mea.com.lb if we are to maintain our reputation for excellence in customer service. Partnering with Amadeus e-Travel, we have been able to take advantage of the full Software-as-a-Service model and introduce new features in a matter of weeks to enhance usability and reach new levels of self-servicing online."
Faris B. Azzee, Director -Sales for Dubai and Northern Emirates, Amadeus Gulf, commented: "This award recognises our innovative outsourcing model, which offers airlines a complete solution for their websites, based on Web 2.0 related technology. It also validates our focus on user experience to develop best-in-class user interfaces for airlines' merchandising, booking, and servicing needs."
Currently, over 70 of the world's leading airlines use the Amadeus e-Travel Airline Suite to power over 250 websites in more than 80 markets. Amadeus e-Travel customers include Air Canada, Air France, British Midland, Cathay Pacific, Finnair, Iberia, Lufhansa, Qantas and Singapore Airlines.
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About Amadeus
A world-leading technology and distribution solutions provider, Amadeus delivers unparalleled expertise to the travel and tourism industry, including leading-edge solutions that cover airlines' unique business needs, independent of their size, business model or market reach.
Amadeus' pioneering new-generation Customer Management Solution (CMS) portfolio, Amadeus Alta CMS, serves network and regional carriers. The Alta portfolio, based on a pioneering community platform concept, enables improved operational efficiency and increases revenue. The portfolio consists of the Alta Reservation, Alta Inventory and Alta Departure Control solutions.
Low cost carriers also have a specific CMS for LCCs - based on adaptive technology and already used by carriers in Europe and the USA - that provides robust options that easily adjust to their evolving operational requirements.
Further complementing these integrated IT solutions is the Amadeus e-Travel Airline Suite. Over 70 of the world's leading airlines use the Amadeus e-Travel Airline Suite to power over 250 websites in more than 80 markets.
Other standalone IT solutions include amongst others: Amadeus Revenue Integrity solution, Amadeus Ticket Changer, an automatic ticket reissue tool, and a full range of ticketing solutions - including e-ticket interlining and ground-handling management technology services.
More information about Amadeus' solutions for airlines is available at: www.amadeus.com/airlines.
Contact details:
Amadeus Media Relations
Corporate & Marketing Communication
tel : +34 91 582 0160
fax: +34 91 582 0188
e-mail : mediarelations@amadeus.com
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