Migration over to new airline IT system completed in just a few hours

Kuwait City, Kuwait, 22 May 2017

Kuwait Airways, the official national airline of the State of Kuwait, has today announced that the cut-over to the world-leading, Amadeus Altéa Suite – for its new inventory, reservations, ticketing and loyalty systems – was a resounding success. The systems migration, which took place on the night of 19-20 May, was completed in just a matter of hours.

Project Director for the Amadeus Implementation and Kuwait Airways’ Director of IT, Abdulmunim Abdulsalam, praised the professionalism of his team and all of the partners involved in making the transfer to the new Amadeus Altéa Suite a smooth migration, saying, “Everything went according to plan.”

The cut-over to the new inventory, reservations, ticketing and loyalty system represents a major upgrade in terms of how the airline will now be able to interact and communicate with passengers and its business and travel industry partners.

“Our adoption of the Amadeus Altéa Suite and its world-leading Passenger Service System (PSS) means that Kuwait Airways will be able to offer superior online and face-to-face business transactions between Kuwait Airways and our customers, as well as being better able to personalise such technology so as to enhance our customer experience,” says Abdulsalam.

The cutover on 19-20 May represents the first phase of Kuwait Airways’ migration to the Amadeus’ Altéa Suite; the second phase – the implementation of the Departure Control System (DCS) – is set to be introduced in June of this year.

“We are very pleased to be supporting Kuwait Airways in its business transformation with Amadeus Altéa cutting edge technology. The successful migration shows the professionalism and hard-work of our teams, as well as the strength of our partnership,” said Maher Koubaa, Vice President, Head of Airline Group, Middle East and Africa at Amadeus.

In addition to the enhanced passenger and business partner experience, as a result of the new system Kuwait Airways can now use the Amadeus Altéa Suite to optimise sales, revenue generation and growth for the airline.

-Ends- 

About Kuwait Airways
Kuwait Airways (KU: IATA, KAC: ICAO) is the official national carrier of the State of Kuwait.

Established in 1953 as a private company, the airline was initially 50 per cent owned by the Kuwaiti government. In 1962, the government assumed 100 per cent ownership, making it the longest serving, official state carrier operating from the Arabian Gulf Region.

In 2016, Kuwait Airways announced a five-year transformation strategy with a mandate of reasserting the official national carrier of Kuwait’s proud legacy and status within the regional aviation market, while also reclaiming the position as the “preferred airline linking Kuwait to the world”.

A member of the Arab Air Carriers Organisation and employing over 4,800 people, Kuwait Airways’ head office is in the heart of Kuwait City, close to Kuwait International Airport (KWI). The airline currently provides regular scheduled services to 36 international destinations in the Far East, Middle East, Europe and North America.

In 2017, the airline is expected to cross the milestone of serving over three million passengers, per year.

Kuwait Airways’ fleet of 26 aircraft currently consists of 7 x B777-300ER, 7 x A320-200CEO (completed delivery Q2 2015), 5 x A330s (completed delivery Q4 2015), 4 x A340-300, 2 x Boeing 777-200, and 1 x Boeing 747-400.

On 9th December 2016, Kuwait Airways received the first of 10 Boeing 777-300ER and on 1st January 2017 received the second aircraft. The expected delivery of the 10th and final aircraft, from this order, is in Q3 2017. Further additions to the fleet will include 15 A320neo and 10 A350 (arriving from 2019). Once the delivery of these new aircraft are concluded, Kuwait Airways will boast the youngest commercial airline fleet in the world.

© Press Release 2017