In line with Fransabank's strategy to efficiently serve its clients through offering them round-the-clock banking services that use cutting-edge technologies, the Bank has recently announced the enhancement and upgrading of its Customer Service Automated Center in collaboration with world-renowned "Microsoft" and "Cisco".
The Bank's integration for the "Customer Relationship Management (CRM)" Service with the high-tech Telephony System creates multiple efficient analysis tools that support identify clients' behaviors, purchasing habits, and preferences, thus ensuring that they are served in the best possible way. The Bank relayed great importance to this project in light of its continuous thrive to innovate and excel in the field of electronic services while positioning the clients' comfort and convenience at the core of its priorities.
The adaptation and migration to avant-garde and secure online solutions enhance Fransabank clients' modern banking experience which they can fully exploit through the wide range selection of financial products and services that the Call Center offers them 24/7. Of this diversified set of services, any customer can call the Call Center - anytime, anywhere - to perform money transfers, accounts and inquiries about credit cards balances, foreign exchange operations, statements of accounts, loans simulation, as well as request printing of checkbooks. Most importantly, the clients have 24/7 assistance in case of loss or damage to a credit card or checkbook.
Needless to say that informative services about the Bank's products and services and its geographical presence locally and internationally are also provided to complete the functional services available.
According to Mr. Philippe El Hajj, Deputy General of Fransabank and Head of Retail Banking Division, "The policy of continuously upgrading the Call Center aligns with our Bank's strategy to always modernize our systems and upgrade them with international emerging trends in the field of electronic banking technology." Mr. Hajj added, "The transformation process was based on two main pillars for our clients (1) offering them speed and flexibility in accessing their information and completing their banking transactions with no time or space restrictions and (2) maintaining the confidentiality and security of electronic information exchange".
It is worth noting that Fransabank has been the pioneer in launching electronic banking services for nearly a decade by establishing the first Call Center that was quickly awarded in 2002 the Award for Excellence by Teleperformance. Nevertheless, Fransabank always strives for continuous improvement of its products and services.
The Call Center service is automatically offered free-of-charge to all clients who subscribe either via the Bank's website www.fransabank.com or at their nearest Fransabank branch.
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© Press Release 2010
