KFH: Specialized Training Program for Call Center Employees

KFH Group DGM – Banking Services at Kuwait House Mr. Khaled Al Subai’e said that front line desk employees are given significant care and attention. Further care is also given to customer service employees who are dealing with customers either directly through traditional channels (branches – showroom – direct sale) or via modern technology methods e.g. telephone or internet which comes as a reiteration of KFH strategy to provide customer care in various means and at various levels through highly qualified and trained employees.

Al-Subai’e stated, during the inauguration of a training session for the new KFH recruits at call center or online service center, that accelerated technical development has made   major change in the concept of online service provided. It has made them as important as other departments even though they are not in direct contact with the customers. They are one of the main pillars of KFH and therefore they had to be prepared and trained professionally to exceed customers’ expectations. KFH customers prefer to use technology currently and receive service through various channels. He affirmed that KFH has taken care of both service channels including the development of technical methods and training of employees to perform the service and provide the best possible service by using modern technology.

The training program comprises 18 Kuwaiti employees. Employees receive a package of highly distinguished banking products and programs, details on the role of call center at banks and financial institutions and the performance and goal achievement standards and how to deal with customers.         

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Kuwait Finance House (KFH)
KFH was established in Kuwait in 1977 and is enlisted in the Kuwait Stock Exchange. KFH Group is a global pioneer in the field of Islamic banking services, where it offers a wide array of Islamic products and services, not to mention a high standard of innovation and client service.

KFH manages its operations in the GCC, Asia, and Europe through over 480 branches, including KFH-Turkey, in order to offer services for the bank's clients in Turkey, Malaysia, Saudi Arabia, Bahrain, Germany, Jordan, and Dubai.

KFH's mission is to achieve highest levels of excellence and innovation in the field of client service, while developing common interest for all those concerned with the financial institution. KFH's vision is to spearhead the global development in Islamic financial services, and to upgrade the bank into the level of becoming the most sustainable profitable Islamic bank in the world.

KFH's values include cementing leadership through all its businesses, including leadership in the Islamic banking services worldwide, through innovation and in client service and the development of its employees. In addition, KFH is committed to all its procedures, and to setting up long-life partnerships with the concerned authorities.

For more information, please visit: www.kfh.com

© Press Release 2017