DUBAI- Dubai Quality Group has conducted a European Foundation for Quality Management, EFQM, Excellence Training programme for a delegation from the General Secretariat of Ministers Council - Iraq, in association with the United Nations Development Programme, UNDP.

The four-day programme was followed by a Benchmarking Programme in association with the Dubai Electricity and Water Authority, DEWA, and Knowledge and Human Development Authority, where they shared their best practices.

The program has been setup with the objective of qualifying participants to become international accredited assessors in the field of European Excellence EFQM.

The EFQM Assessor Training, EAT, was in Arabic and designed to train qualified EFQM Assessors, as well as provide a more detailed understanding of the EFQM Excellence Model and the RADAR Logic.

Throughout the EFQM programme, participants are evaluated by trainers, based on an Assessor Competency Model. This individual assessment and coaching is based on participants team work contributions, participants evaluation of information, feedback and written exercises. It helps the participants to build on their capabilities and work on areas for improvement.

This course is a pass or fail. Passing formally qualifies the participant as an international EFQM Excellence Assessor and enables him to potentially act as an EFQM Award Assessor.

At the end of the programme, Dubai Quality Group awarded certificates to the participants.

Copyright Emirates News Agency (WAM) 2017.