30 June 2015
Roads and Transport Authority - Majdi Abu Zaid:
The Roads and Transport Authority (RTA) has scooped seven of the Middle East Best Government Call Centre Awards presented by IQPC and INISGHTS, in recognition of the highly advanced standards in place, continual improvements of services adopted, and the positive employee environment prevailing in the Call Centre of the RTA (8009090).

"Clinching these awards presented by reputable entities in this line of industry is indicative of our keenness to advance RTA's Call Centre in view of its critical role in delivering a variety of services," said Ahmed Mahboob, Director of Customer Service at RTA's Corporate Administrative Support Services Sector. "It also echoes the highest professional standards applied to deliver the tasks in hand, and the optimal management style adopted in leading the Centre, which have merited us to attain these awards in culmination of the wide-ranging participation made," he noted.

"RTA has bagged three awards from IQPS for Government Call Centres, the first for Best Government Call Centre (30 seats +), the second for the Best Human Strategy in a Government Call Centre, and the third for the Best Leader of a Government Call Centre. It has also won four awards of INSIGHT - Middle Call Centre Awards as the Best Government Call Centre in the fields of: Lifestyle, Telephone Exchange, Employee Attraction Program, and Soundtrack," he explained.

Mahboob expressed his pleasure over RTA's winning of these multiple awards presented by reputable international entities describing them as highly precise, impartial and transparent in judging nominations. "Clinching these awards conforms to the objectives charted in our strategic plans, particularly RTA's third goal of 'Peoples Happiness.' RTA's Call Centre has scores of employees who are well qualified to deliver best-in-class services at the highest global standards in multiple languages in an environment conducive to perfection. The Call Centre (8009090) has an impressive array of awards and is always in pursuit of excellence, especially as RTA, a key government entity in Dubai, is in continuous quest for improved services that go beyond customers' expectations," concluded the Director of RTA's Customer Service.

-Ends-

© Press Release 2015