26 July 2015
Abu Dhabi - Emirates Post Group (EPG), alongside Abu Dhabi University Knowledge Group (ADUKG), has today launched its internationally-benchmarked Egrab customer service training programme.

The company has welcomed 20 of its most talented Emirati staff to the opening day of the specialised programme, which aims to further develop their customer service skills to world-class standards.

Two groups, each of 20 Emirati participants, have been chosen for the customised development course after undergoing a rigorous selection process. They will now progress through six comprehensive customer service modules that will focus on critical skills and knowledge.

Participants were selected from across EPG's UAE Postal Areas. Both groups will have 4 participants each from Abu Dhabi and Dubai, and 3 participants each from Sharjah, Ras al-Khaimah, Al Ain, and Fujairah. The selection process was designed to select the best candidates through an objective assessment of skills and competencies. This was based on aspects such as a profiling assessment, results of performance appraisals, and a candidate's level of qualifications.

The course will take participants through six modules from the world's leading customer service training body. Led by expert facilitators, the groups will cover 'Leading Empowered Teams', 'Feelings', 'Empowerment', 'Speed', 'Loyal for Life', and 'Handling Irate Customers'. These courses cover some of the most crucial customer service skills, as well as providing plenty of opportunities to practice new skills through role-play and group activities.

"It has been especially pleasing to see such a high level of interest and motivation to join the Egrab programme. Emirates Post Group has a very talented workforce, so the individuals starting the programme today have demonstrated exceptional abilities to distinguish themselves. Of course, they will now be challenged to improve their skills still further, in line with our drive to benchmark customer service standards against the very best international standards," said Sami Alkhaja, EPG's Chief Support Services Officer.

Dr. Ahmad Badr, CEO of Abu Dhabi University Knowledge Group, added: "ADUKG is delighted to welcome the first group of EPG employees to the Egrab programme. Over the next few months, they will be taken through a highly-customised learning experience that will raise their customer service performance to new levels of excellence. We are looking forward to working with EPG, to support them in meeting the UAE Vision 2021 goal to develop National talent."

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About Abu Dhabi University Knowledge Group
Abu Dhabi University Knowledge Group (ADUKG) was established in 2006 to support the training and development needs of the United Arab Emirates (UAE). It offers customised solutions to clients in both the public and private sector across Consulting, Coaching, Training & Development, Outsourcing, Research, and Events & Conferences. To date, ADUKG has supported the professional development of more than 70,000 individuals, and has worked with many of the UAE's most important government organisations and businesses. It has a global network of over 400 associates, and is partnered with a range of the world's most respected training and development companies.

For media enquiries, please contact:
Omnia Hassan
Email: omnia.hassan@adu.ac.ae
Mob: +971 (0) 50 220 5281

Adam Lane
Email: adam.lane@adu.ac.ae
Tel: +971 (0) 2 501 5465
Mob: +971 (0) 56 652 4913

© Press Release 2015