Teleperformance Egypt attended the 3rd Annual CEM in Telecoms Middle East Summit 2014 that was held in Dubai on the 31st of March and the 1st of April. The event was attended by the Middle East existing Telecom operators first-class speaker panel of CEOs, VPs and Directors selected from operators leading the way in customer experience.
The aim of Teleperformance Egypt existence in the summit is powered by the upcoming launch of our Dubai branch for promoting & developing our multichannel customer experience in Dubai Internet City during 2014 second quarter targeting clients in the Middle East region. Through the setup of our virtual center, Teleperformance will create an awareness about the company's service offering as a credible solution provider in the ME market, associate Teleperformance brand to quality solutions in the CEM space in the ME and gain face time with senior decision makers in the Middle East to showcase the company's value proposition.
Teleperformance with its extensive expertise in the Outsourcing Customer Service Management will offer a variety of solutions to clients with different verticals in the Middle East. Having a steady growth in Egypt since 2007 and for 6 years, Teleperformance Egypt was the first multinational contact center company to open in the country. Teleperformance succeeded to expand and reach over 2200 FTEs serving more than 22 clients in 81 countries covering Egypt, Middle East and Africa, and Offshore markets serving - North America and Europe regions. Teleperformance existing language capabilities include Afrikaans, Arabic, Bahasa, English, Farsi, French, Hindi, Tagalog , Urdu & Wolof .
Teleperformance Egypt is PCI & ISO 27001 certified and currently in the COPC (Customer Operations Performance Center) certification process . The COPC (Customer Operations Performance Center) offers the full range of contact center CRM (Customer Relationship Management) services in the areas of business-to-business and business-to-consumer during all three stages of the customers' lifecycle: pre-sales, sales and after-sales, all tailored to meet the needs of each client.
-Ends-
Press Release 2014
