Azerbaijan airport 'worlds first fully cloud-based airport'

Baku’s Heydar Aliyev International Airport has partnered with Amadeus to implement a full suite of its core airport management systems, making it the world's first fully cloud-based airport.

The move comes as Azerbaijan and its capital city Baku prioritise global connectivity to enable business travellers and tourists to visit the Central Asian country.

Also joining the airport in the drive for improved connectivity is Azerbaijan Airlines, which will be implementing the Altéa Passenger Service Systems (PSS) and Revenue Management solutions for improved passenger experience.

Amadeus’ Airport IT technology suite includes all its core airport management systems such as an operational database, resource management and flight information display systems. The airport will also deploy its key passenger processing systems using Amadeus’ cloud-based Airport Common Use Service.

The implementation of these new airport systems will enable world-class operations at Baku’s international airport with all actors now working from a single, consistent view of operations without the need for manual updates.

For airlines, passenger service systems are also mission-critical. Azerbaijan Airline’s signature for the Amadeus Altéa PSS will allow the airline to streamline its reservation, inventory, departure control and ticketing systems. The Amadeus Altéa Suite will enable the airline to deliver a more consistent and personalised customer service, pursue additional revenue-generating opportunities, and improve operational efficiency.

In addition, the airline has signed for Amadeus Altéa Revenue Management, a solution which draws on real-time data from multiple sources and AI-based forecasting techniques in order to provide faster, more accurate and intelligent recommendations on the best price and packaging of airline offers. With this solution, Azerbaijan Airlines will be able to sell the right seat, for the right price, to the right customer, thus capitalising on increased demand and maximising revenue.

The benefits of using the Altéa platform also extend to Amadeus’ global travel seller network, which Azerbaijan uses to increase reach and grow global sales. These travel sellers have the unique advantage of instant visibility to any changes affecting an Altéa airline booking, meaning they can better service their travellers.

Jahangir Asgerov, CEO of Azerbaijan Airlines, said: "We are eager to accelerate travel growth in Azerbaijan and technology allows us to do just this. Our partnership with Amadeus will help us develop new revenue streams and improve operational efficiencies. Most importantly though, it will enable an improved experience for our customers throughout their entire journey."

Teymur Gasanov, director of Heydar Aliyev International Airport, commented: "How many passengers do we expect at any given moment? How many gates will we need today? Has an airline delayed a flight, or changed the aircraft type, and does that require different resources? These are just a few of the questions our multiple teams at Baku can now work more collaboratively to address thanks to our new cloud-based systems. We're proud to be leading the airport industry in the adoption of cloud computing."

Bruno Spada, executive vice president, Airport IT at Amadeus, added: “We believe that forward-thinking airports such as Heydar Aliyev International demonstrate the significant integration, collaboration and mobility benefits the cloud can deliver. Successfully working with Baku to manage both its passenger and operational systems in the cloud is a landmark for Amadeus in the airport industry.” - TradeArbaia News Service