Amman, Jordan. 10 September, 2007. TeleFinity the leading provider of advanced computer telephony solutions announces that it will launch new line of products during GITEX Technology Week 2007. As part of its participation in the leading international ICT event, TeleFinity will be launching: LogFinity Suite, ActFinity 2.0, ActFinity HP, and ConFinity.
These new product has advanced capabilities tailored to the growing computer telephony needs of a wide range of industries including: telecom/IT, banking/finance, government, healthcare, insurance, hospitality, and others, Said Gaith Saqer business development officer at TeleFinity. Our solutions can help these industries to operate more efficiently and effectively and allow them to increase their productivity, he added.
After studying the market needs and based on the feedback from our customers, we have advanced our current products and developed new ones, Said Waseem Al-Ghanem CEO and founder of TeleFinity.
LogFinity has been advanced into LogFinity Suite that includes LogFinity Pro, LogFinity IP, LogFinity Enterprise, and LogFinity Add-Ons.
LogFinity Pro enables organizations to record telephone and radio conversations for virtually any purpose, from ensuring top quality customer service, to audit trail of verbal commitment, and to protect the organization from serious lawsuits. While LogFinity Enterprise is multi-site recording solution, a cost effective solution that provides an optimal size of servers and provides enterprises with the ability to manage and access multiple servers from a single location.
Also, LogFinity IP has the same features as LogFinity Pro, but it records interactions over VoIP networks.
Whereas, LogFinity Add-Ons includes: 911 Emergency Recording, with GIS capabilities that enables 911 emergency call centers retrieve in real time geo-information about every caller. Quality Management Suite (QM) enables contact centers to evaluate accurately and fairly their agents performance. And Fax Recording enables businesses to record, tag and archive all their inbound and outbound faxes.
ActFinity 2.0 is an IVR system. It has been enhanced with many new features such as a better Call Flow Designer unlike other systems ActFinitys Call Flow Designer offers an intuitive fully featured graphical system designer that enables you to create your customized IVR system in minutes, without the need for any programming skills; simply you can design the menu through drag and drop modules said Al-Ghanem.
To help businesses get a better management of their telephony environment, and to allocate or bill- back calls costs to departments, projects and/or clients, TeleFinity has developed BillingFinity which is a call accounting system that automatically tracks, records and reports exactly how much time is spent on calls and each calls origins and destination.
It also tracks all the enterprise internal, domestic and international calls, regardless of the PBX type (analog, digital, and IP.)
ActFinity HP is a solution that simplifies and enhances the production and management of electronic patient documentation. By enabling healthcare professionals to complete clinical notes instantly and at a fraction of manual transcription cost; through dictating the patients' reports and transcriptions directly using a phone or a PC.
Lastly, ConFinity is teleconference solution, which helps businesses succeed in todays competitive market environment; it minimizes businesses cost and enables businesses to start virtual meetings through teleconferencing anywhere at anytime and by using any phone.
All TeleFinitys products are TDM, mixed environment and VoIP enabled, With government and business entities are increasingly requiring their telecom solutions to be run on IP-based networks, TeleFinity has leveraged its domain expertise in IP telephony to offer all of its products to support VoIP." Said Al-Ghanem.
TeleFinity will be present at one of the leading international ICT trade fairs for enterprises and small and medium-sized businesses (SMBs) for the Middle East, North Africa, Asia and beyond. TeleFinity will be showcasing its new computer telephony solutions, on 8 - 12 September at GITEX 2007/ Business Solutions, in hall 8, stand number 825.
Commenting at participating on GITEX TeleFinitys computer telephony solutions are being selected by more and more public authorities and private entities, seeking to boost their productivity, enhance efficiency and effectiveness, and to cut on their travel cost. said Al-Ghanem, exhibiting at GITEX 2007 would farther strengthen our position as a regional leader in computer telephony solutions and would give us a chance to network with regional and global customers.
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About TeleFinity
TeleFinity is a global leader in providing the next generation computer telephony solutions with its commitment to invest on R&D. It delivers state-of-the-art, reliable scalable and cost effective products in the sector of telephony communications: We develop, integrate, deploy, and support pre and post sales solutions, that help businesses become more efficient and effective, in a wide range of industries including: Contact centers, telecom/IT, banking/finance, government, healthcare, insurance, hospitality, transportation and others.
More Information about TeleFinity solutions and services can be found at http://www.tele-finity.com
TeleFinity will be showcasing its innovative computer telephony solution in on 8- 12 September @ GITEX 2007/ Business Solutions, in hall 8, stand number 825.
Contact:
Contact Person: Gaith Saqer
Company Name: TeleFinity
Telephone Number: +962 6 534 9110
Fax Number: +962 6 534 9880
Email Address: media@tele-finity.com
Web site address: http://www.tele-finity.com
Press Release 2007
