Dubai Municipality Waste Management Department recently launched a new initiative entitled "We work together to serve you better" aimed at the counter staff and customers of the department.
The Customer Services Unit in the Waste Management Department interacted with the public through the customer service counter of the Department in the main building. It also worked closely with the counter staff of the Municipality to raise their morale, and develop their spirit of functional responsibility as well as directing them to adhere to business ethics in dealing with the public, and to complete the transactions of the public faster and with high accuracy and provide better services reflecting the orientations and objectives of the department and the Municipality in general.
This is the first such initiative in the Municipality started by the Waste Management Department implementing the directives of the higher leadership to communicate with the public directly through the customer service counters by interacting with the recipients of the service for completing their daily transactions personally, answering their questions and recording their comments and suggestions immediately, working closely with the counter staff for the need to have more commitment to their jobs and more enthusiastic and faster in providing better performance and at the same time participate with the senior management in achieving the objectives.
The initiative comes as part of the Waste Management Department's keenness on the consolidation of relations with the customers, establishing a culture of excellence and creativity in customer service, promoting and developing the skills and capabilities of the counter staff, raising the level of their performance at work to their highest levels, directing them towards discipline in the work to uphold the highest ethical standards while carrying out their job duties as well as opening channels of communication and horizontal interaction between the employee and direct supervisor as part of the administrative process, and strengthening the functional relationship between them and pushing them towards providing the best they have in their daily work, which will contribute to the upgrading of the department's performance and business processes to the fullest.
This initiative represents a qualitative addition to enhance the confidence of the customer with the department and the Municipality in general and inform the customer of his importance as well as instill a sense of institutional loyalty of the customer service staff, becoming fully consistent with the strategic directions of the Municipality and committed to his or her duties efficiently and to the satisfaction of the recipients of the service thus achieving customer satisfaction and achieve the strategic goals of the Municipality.
This initiative is directed to each of the customer service staff of the Waste Management Department and its customers. Brochures on the Waste Management Department services have been distributed to the visitors and their comments and suggestions were also being taken and their questions about the services were answered, in addition to measuring the level of the satisfaction of external customers with the Department and the extent to which the services cater to the current and future needs and requirements.
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For further information:
Ismail Meladi
Senior Media Officer, Media Section
Corporate Marketing & Relations Department
Dubai Municipality
Tel: +971 4 2064657
Tel:+971 4 2232188
Tel: +971 50 6341075
Email: ipparambil@dm.gov.ae
© Press Release 2010
