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Courts aims to achieve customer happiness in partnership with private sector
UAE – The Dubai Courts has entered into a strategic partnership with Zajel Courier Services for faster, more efficient and accurate postal service delivery of legal documents to its customers. The collaboration ensures one-day delivery period for Dubai Courts’ individuals, government and non-government customers living in Dubai and two days for those residing in other emirates. The agreement is in line with the Court’s commitment to make legal transactions easier, faster and simpler for higher customer satisfaction and happiness according to the government’s efforts to make Dubai the world’s happiest city. As part of the partnership, Zajel is tasked to oversee the Courts’ postal service requirements in yet another example of a growing public-private partnership in the UAE in line with the directives of the country’s leaders to widen the private sector’s participation in the state’s growth and development process.
H.E. Taresh Eid Al Mansouri, Director General of Dubai Courts, noted that the latest partnership with Zajel further paves the way for easier access to the Courts’ services and to a genuine, more precise, and faster justice. It will also save time and effort in conducting transactions with the Courts in accordance with the best international practices. This move is an additional step towards improving the quality, efficiency and effectiveness of judicial works, thus bringing happiness to people in adherence to the call of H.H. Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai.
“Our latest cooperation with Zajel is part of our contributions to build a strong partnership with the private sector as a fundamental pillar of achieving our nation’s ambitions. We look forward to establishing an effective coordination with the most prominent and leading private entities to help boost Dubai’s and the UAE’s strengths, achievements and leading global positions,” H.E. Al Mansouri added.
“The happiness of our customers is a top priority of Dubai Courts 2016-2019 strategy, which motivates us to continuously enhance the judicial system and improve customer service. It is also embodied in our vision of ‘Pioneering in courts work.’ We are confident that our partnership with a pioneering UAE company such as Zajel will result in a higher public confidence in the local judicial system that is founded on the pillars of strength of justice, equality, independence, creativity, and excellence. It will also lead to the provision of reliable, transparent and quality legal services to the people,” concluded H.E. Al Mansouri.
As part of its agreement with Dubai Courts, Zajel will oversee the postal service needs of the Courts in conformity with business and internal processes, as well as provide a dedicated team of qualified staff trained according to the highest global standards to deliver the services, prepare the transactions and collect receipts in Arabic language from relevant authorities. Zajel will also provide the tracking system to all service providers of the court employees. The scope of the work includes delivery of correspondence to all government entities, private companies and members of the community, in addition to opening a mini-postal room to be situated at the Personal Status Court building and providing a system for receiving transactions and customer complaints, among others.
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© Press Release 2016
