Dubai, United Arab Emirates: It’s raining awards for Eros Group - the sole distributor of world-renowned brands Samsung, Hitachi, TCL & Midea amongst others. The company has been awarded the prestigious ‘Dubai Service Excellence Scheme’ [DSES] accolade third time by the Department of Economic Development in recognition of its excellence in customer service through its retail arm Eros Digital Home. The awards ceremony was held yesterday at Dubai Opera Sheikh Mohammed bin Rashid Boulevard.

The DSES honor is aimed at promoting excellence in customer service standards in private sector and recognizes businesses that offer excellent service for their customers. The award is designed particularly to gain customer’s confidence and to make the experience of “Shopping in Dubai” a pleasurable one. This scheme binds all participating businesses to a common code of business ethics and core criteria for customer service excellence.

Upon receiving the DSES award, an elated Mr. Niranjan Gidwani, CEO, Eros Group commented “It’s truly an honor to be receiving such a prestigious recognition for the third time. Customer centricity is at the core of our business philosophy and this award is a reflection of that proposition. Such awards are extremely encouraging and only drive us to perform better. This tribute goes to the entire EROS team as collectively, we all continue to gain insights and develop methods which ensure that our customers always have a positive experience whilst shopping with us. We hope to continue this momentum and offer our customers best products & services with superlative standards.”

Eros Group is one of the leading players in consumer electronics, telecom, and allied multi-products in the Middle East. This month has been spectacular, for the company has won four back to back awards including the ‘Dubai Service Excellence Scheme’ award. Recently, the company was felicitated with 2017 Best Distributor as well as the Best Operations in UAE at the first ever TCL Regional Business Partners Conference held in Dubai. Not only this, the company was also awarded Hitachi Golden Partnership 50 Years Award, Lennox’s Long Term Partnership Award for 27 Years of association and Samsung’s 2 Decades of Partnership.

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© Press Release 2018