Monday, Aug 21, 2017

Dubai: Another bank has tied up with Dubai Electricity and Water Authority (Dewa) to give residents an interest-free way to pay their utility bills in instalments.

Dewa on Monday announced that it signed an agreement with Mashreq Bank to allows its customers to pay their bills in instalments of three or six months, with no interest or extra charges, when using Mashreq Bank credit cards.

Saeed Mohammad Al Tayer, managing director and CEO of Dewa, said the partnership is part of Dewa’s efforts to follow the directives of the wise leadership and provide excellent government services through innovative channels to meet residents’ needs.

“This feature will enhance reliance on the smart payment channels, provided by Dewa, where customers can pay bills using Mashreq Bank’s credit cards at anytime, anywhere, which contributes to saving their time and effort,” Al Tayer said.

This is Dewa’s second partnership with banks in terms of offering instalments in payments without interest. Dewa announced their collaboration with Emirates NBD earlier this month.

The adoption rate of Dewa’s smart services has reached 76 per cent in the end of the second quarter of 2017. Dewa aims to raise this to 80 per cent in 2017, in addition to reducing the number of visitors to Dewa’s Customer Happiness Centres to 80 per cent, as customers can conduct all their transactions through Dewa’s app and online without the need for physical visits.

Staff Report

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