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Leading integrated facilities management services provider, Emrill, has expanded the use of technology to enhance service delivery with the launch of its TechCompanion app. The app, which is currently being utilised by over 2,000 technicians, engineers and supervisors across multiple sites and shifts, empowers Emrill's employees to access and utilise data and information to drive efficiencies across the company's contracts and support success for its clients' projects and communities.
In 2020, Emrill launched What's Next Engineering, an initiative led by innovation and implementing new ideas, which the company encourages through its ongoing continuous improvement workshops. Emrill's TechCompanion app was developed under the umbrella of this initiative, in line with the company's aim to be future-ready through harnessing new technology to redefine service delivery.
Accessible via iOS and Android mobile devices, Emrill's TechCompanion app provides technicians with an all-in-one, multipurpose guidance, training and maintenance toolkit with multilanguage capabilities. It provides a centralised solution and single point of contact for each vendor, as well as an escalation matrix and database of contacts for each asset. To guide and instruct technicians, all information related to assets, including service and technical manuals, is available on the app and can be accessed while employees are onsite via an easy-to-navigate up-to-date documentation and catalogues library.
Additionally, Emrill's TechCompanion app functions as an education and development tool, providing technicians access to online courses and training. Reducing the need for direct staff training, in addition to decreasing the need for specialist subcontractor involvement for troubleshooting, has enabled Emrill to offer competitive pricing to clients, which has been especially important during the pandemic when budget constraints have been a significant factor.
To ensure Emrill’s TechCompanion app is utilised to its fullest extent and does not detract from tasks at hand, it has been designed with an easy-to-use administrative panel, enabling technicians and supervisors to manage the application on-the-go.
Development of Emrill’s TechCompanion app is ongoing, and in the second phase a feature will be added to enable technicians to connect directly with subject matter experts via video through the app, which will reduce wait periods for critical maintenance and increase the success rates. Working with these experts in real-time will allow technicians to carry out maintenance work as soon as issues arise, rather than requesting a visit from a specialist service provider. The second phase will also introduce barcode and QR code scanning capabilities, enabling technicians to view all relevant technical documentation by simply scanning an asset on-site.
Stuart Harrison, Emrill's CEO, explained the company's decision to prioritise technology as a pillar of Emrill's service delivery concept. He said, "Emrill understands leading the facilities management sector's digital transformation through integrating new technologies and harnessing the potential of young, up-and-coming engineers and technicians is the only way to achieve sustainable business growth. Emrill's TechCompanion app demonstrates our commitment to integrating technology solutions and a system-driven approach for technical service delivery.
"While the pandemic has accelerated the roll-out of the app, as we explored ways in which we could minimise non-essential contact between employees, using technology to empower site-based teams and augment quality assurance has been a core part of our business's DNA for a number of years, preceding the challenges we have all faced due to COVID-19."
Emrill's continued success during the pandemic is a result of its safety-first culture. The integration of technology, such as the TechCompanion app and the award-winning efficiency-enhancing app that was launched in 2019, not only increases efficiencies and optimises resource allocation but also significantly reduces the risks of accidents and insurance claims by enabling technicians to respond to faults, errors and asset damage safely and quickly. As a result, Emrill can consistently add value to contracts, which has improved client and resident satisfaction.
For more information, please contact Christina Bostock at IHC: +971558873054 christina@ih-c.com
About Emrill
Emrill Services LLC is a multi-award-winning integrated facilities management provider in the UAE, providing a full range of hard and soft FM and manned security services with innovative solutions tailored to support its clients, including cutting-edge energy solutions and real-time performance management systems. Emrill commands an exceptionally high level of client retention and has enjoyed continuous growth since its formation.
As an industry leader, Emrill helps organisations shape environments and create great places to live, work and visit while achieving their commercial goals through providing a range of highly effective FM solutions. Sectors serviced include residential, commercial, industrial and master communities, as well as industries as diverse as aviation, logistics, healthcare, retail, hospitality, education and leisure. Emrill's mission to be the region's preferred facilities management partner is being achieved by providing quality services, ensuring safety and building trusted relationships based upon mutual values. Emrill strives for excellence through embracing innovation and empowering its people to be their best through a strong commitment to education and development and employee welfare.
Emrill has been named Overall FM Company of the Year winner five times and highly commended twice in the Facilities Management Middle East Awards’ ten-year history. In 2021, the first year the category was added to the awards, Emrill won FM Company of the Year at the Middle East Consultant Awards. Stuart Harrison, Emrill's CEO, has been highly commended twice in the Facilities Management Middle East’s Executive of the Year category and was named Visionary Leader at Construction Business News Middle East’s Innovation in FM Awards 2021. Emrill's commitment to helping its employees to professionally develop was evidenced by the company being awarded Education and Development Initiative of the Year.
As the first FM company to be awarded the Dubai Chamber CSR Label for its sustainable and responsible corporate practices, the company has now held this title for nine consecutive years.
Operating to the highest international standards, Emrill is ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO 41001:2018, NICEIC and BICSc accredited. Clients are fully supported through modern IT infrastructure, dedicated client managers and a 24-hour call centre, and also benefit from the newest technology, industry-leading techniques and latest equipment releases consistently delivered through Emrill's ongoing Innovation and Future Ready Programme.
To learn more, please visit www.emrill.com
© Press Release 2021
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