Western Union enhances digital services with Kuwait Mobile ID in association with Aman Exchange

Kuwait's Mobile-based Digital Identity Solution integrated in WU.com and Western Union mobile app for online verification; a first in Kuwait


KUWAIT CITY, NOVEMBER— Western Union, a global leader in cross-border, cross-currency money movement and payments, in association with Aman Exchange, have announced a collaboration with Public Authority for Civil Information (PACI) to integrate Kuwait Mobile ID within westernunion.com and the Western Union Mobile App.

Western Union is the first money transfer operator in the country to integrate Kuwait Mobile ID capabilities into its digital solutions, accelerating its tech-focused growth strategy to ensure customers have access to reliable and convenient payment services.

With this new integration, Western Union consumers in Kuwait can now enjoy a seamless registration and online verification process prior to using the Company’s digital service offerings, which enable them to send money to their loved ones globally, 24/7. With WU.com and the Western Union mobile app customers can send up to KWD 750 from Kuwait directly into billions of bank accounts, including wallets and cards, across more than 125 countries and territories, with real-time capabilities in 100 of these countries. Additionally, it also offers payout in cash in approximately 600,000 retail locations in 200+ countries and territories.

Kuwait Mobile ID, a solution by the Public Authority for Civil Information (PACI), is a mobile-based Digital ID derived from the Civil ID with capabilities including, but not limited to, identity verification, authentication to online e-services and applying trusted digital signature to documents and transaction.

“For 170 years, Western Union has put technology to work connecting people—bringing boundless possibilities within reach,” said Salma Massoud, Head of Digital, Middle East and Africa, Western Union. “We launched our digital services in Kuwait in 2017 with Aman Exchange and are excited to continue to build on our capabilities with Kuwait Mobile ID, making our customers’ lives easier, with simple online registration and verification.”

“Western Union is actively pursuing digital innovation enterprise-wide, increasing consumers’ choice and quality of money transfer options. With the power of technology comes the expectations for not just a fast, but a smooth, connected service. Customers expect financial services to be as quick and easy as sending a text and meeting this degree of convenience will require developing strategic alliances with partners,” added Salma.

“At Aman Exchange, we are committed to deliver greater value for customers by continuously innovating global cross-border money movement solutions,” said Adel Al Muzaini, Managing Partner, Aman Exchange. “Together with Western Union we are proud to say this is the first-time digital customers sending money transfers abroad will be able to enjoy the benefits of easy online verification. The international money transfer market is evolving and we will continue to evolve with it, serving an array of customers with more solutions and services.”

Customer Guidance

First-time customers can register online at WU.com or the mobile app, fill in the necessary details, select KYC via Kuwait Mobile ID option, navigate to Mobile ID app and select Aman Exchange. Once the verification is complete, customers will receive an email from Western Union confirming account activation.

Also, customers with renewed Civil IDs can use Kuwait mobile ID to re-verify their profiles online, without the need for in-person re-authentication.

In addition to the convenience and reliability of sending money any time, the website and app (available for iOS and Android users) display current exchange rates and fees, track money transfers online and list full history of transactions.


About Western Union
The Western Union Company (NYSE: WU) is a global leader in cross-border, cross-currency money movement and payments. Western Union’s platform provides seamless cross-border flows and its leading global financial network bridges more than 200 countries and territories and over 130 currencies. We connect businesses, financial institutions, governments, and consumers through one of the world’s widest reaching networks, accessing billions of bank accounts, millions of digital wallets and cards, and approximately 600,000 retail locations. Western Union connects the world to bring boundless possibilities within reach. For more information, visit www.westernunion.com

About Aman Exchange

Aman Exchange is one of the leading Money Exchange companies in Kuwait, working under the guidance of Central Bank of Kuwait, with a network of branches across all governorates of State of Kuwait. Apart from currency exchange to meet the currency needs of the traveller, we provide remittances services for individuals and corporates addressing their commercial as well as personal remittance needs.  For more information, visit www.amankuwait.com 

Media Contacts:
Western Union Asia-Pacific
Karen Santos; Karen.Santos2@westernunion.com
Aman Exchange
Maria Girgis; mariag@amankuwait.com 

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