The partnership with Q’go is a step in our efforts to revamp NBK Miles Program to achieve customers’ convenience
National Bank of Kuwait (NBK) is keen to fulfil its customers’ needs to provide them with top-notch services and exceptional rewards to meet their expectations. For the first time in Kuwait, NBK has expanded the horizon of redemption options on Miles points earned by partnering with Q’go. This partnership will ensure that the redemption is not only restricted to travel related options but much more.
The new service will enable NBK Customers to not only book air tickets, hotels, and car rental but also to experience new prime services like buying tourist trips to different cities around the world or booking tickets for sporting events like world’s best soccer matches and buying international travel insurance policies using NBK Miles Points.
The partnership with Q’go gives NBK Customers more convenience and flexibility by allowing their access to exceptional services, including premium 24/7 customer service to answer all their inquiries and manage their bookings. In addition, customers will have access to 24/7 dedicated WhatsApp number, and Q’go local branches to service their requirements, which include a branch at Kuwait International Airport operating 24/7 across the year. NBK has always endeavoured to enrich its customer experience. Keeping in line with NBK’s vision, the expiry of the miles points has been extended until December 2022 for eligible NBK Credit Cardholders.
On this occasion, Mr. Bader AlJanah, Consumer Banking Group at National Bank of Kuwait said: “We seek to allow our customers to make the utmost benefit from their NBK Miles Points, as part of our endeavours to fulfil their needs and provide them with excellent services and exceptional rewards that meet their expectations."
“NBK’s partnership with Q’go represents a key step in the efforts to revamp NBK Miles Program and by adding more services and enhancements for customers’ convenience and quick, easy redemption of their earned points,” he noted.
AlJanah added: “NBK Credit Cards give the opportunity to participate in all the campaigns launched by the bank all year round, and also offer a unique lifestyle for customers with the various benefits available for their holders, which contribute to giving them a richer banking experience.”
Customers earn NBK Miles Points every time they shop in stores or online, withdraw cash, or make any other payment transaction inside or outside Kuwait as well as when using their cards while traveling. They can redeem their points online to book flights with 800 airlines, or an accommodation with 150,000 hotels or rent a car at leading car rentals from around the world. In addition to buying tourist trips to different cities around the world or booking tickets for sporting events and buying international travel insurance policies using NBK Miles Points.
NBK Customers can also exchange the miles earned on their credit cards to their memberships in leading airlines and retail loyalty programs through Point Exchange option available at miles.nbk.com.
© Press Release 2021