Huawei redefines its after-sale service with HUAWEI Care in Oman

As a result, and in order to stand out in a fiercely competitive market, many brands are shifting their focus to service optimization as Post-Purchase Customer Experience becomes a priority

  
Huawei redefines its after-sale service with HUAWEI Care in Oman

Muscat — Are the technical specifications of an electronic device the only thing to consider when making a purchase? Although the specifications of any device have a significant impact on the user experience, they are not the only factor to be considered: In recent years, a growing percentage of shoppers started looking into the after-sale service too. As a result, and in order to stand out in a fiercely competitive market, many brands are shifting their focus to service optimization as Post-Purchase Customer Experience becomes a priority.

According to Kantar's BrandZ™ Most Valuable Global Brand Rankings for 2021, HUAWEI had its name listed again with the brand value increased by 29% year-on-year. What is HUAWEI’s secret to consistently ranking high in global brand rankings? Aside from to its cutting-edge technology and products, another factor that might be overlooked is HUAWEI's customer service and especially their after-sale service.

HUAWEI has been working hard to improve its customer service professionalism and friendliness all along, and has earned a reputation for providing high-quality services with HUAWEI Care.

Customers expect their needs to be met, and they expect the brand to be customer-centric, that’s why HUAWEI Care provides worry-free quality assurance and helps Huawei users extend the product service life, allowing them to keep their devices for a longer period of time. HUAWEI Care is now available in Oman, which is a fantastic news and customers who purchase HUAWEI Care through authorized sales channels are eligible for a warranty on their devices.

HUAWEI Care value-added service can also help users save money on repairs (in some cases, for free), while also ensuring that original parts are used and a quality warranty is provided. Devices will also be repaired by certified technicians at HUAWEI Customer Service Center.

HUAWEI Care-Extended Warranty

By extending the warranty on devices, HUAWEI Care-Extended Warranty can relieve users of the worry of high maintenance costs.

HUAWEI Care –Loss Care for FreeBuds

Earbuds are small and easy to use and sometimes they could be misplaced easily. That’s why HUAWEI Care catered a special service if you are concerned about losing or damaging an earbud. When purchasing HUAWEI loss care for FreeBuds service, users get a new single earbud for half the price once a year if your earbud was lost or damaged, and the new earbud comes with a 90-day warranty.

HUAWEI Care-Accidental Damage Protection for Watch

HUAWEI has considered a number of scenarios in which a watch could be damaged (accidental colliding, dropping, squeezing or liquid ingress). If your watch is damaged, you only need to pay the service fee (which is not waived on service day) and it will be repaired once with original spare parts (the watch strap not included).

Customers who are familiar with HUAWEI may be aware of the other premium services previously offered prior to the launch of HUAWEI Care, such as HUAWEI Battery Replacement (as low as 2.99 OMR), and HUAWEI Service Charge Free Repair (Repair an out-of-warranty device without paying service charge for selected models).

Huawei has built a close relationship with its customers over the years, and customers recognize Huawei even more because of that: Its longstanding customer service philosophy has been crystallized into HUAWEI Care, which represents an update to the brand's mutually beneficial relationship with its customers.

While Previously Huawei focused on repairing any damage that had already been caused, now preventive maintenance has become priority, with the goal of alleviating customer concerns about device repair. HUAWEI has constantly been growing and evolving, so did its commitment to providing a warm and excellent customer service.

For more information, please visit https://consumer.huawei.com/om/support/  or contact HUAWEI Customer Service at: 80077797.

-Ends-

About Huawei Consumer Business Group (CBG)

Huawei’s products and services are available in more than 170 countries and are used by a third of the world’s population. Fifteen R&D centres have been set up in the United States, Germany, Sweden, Russia, India and China. Huawei Consumer BG is one of Huawei’s three business units and covers smartphones, PC and tablets, wearables and cloud services, etc. Huawei’s global network is built on almost 30 years of expertise in the telecom industry and is dedicated to delivering the latest technological advances to consumers around the world.

For Media Enquires:
Eason Lin
Head of Marketing
Huawei Consumer Business Group E-mail: eason.lin@huawei.com 

Farihan Adam
Huawei Consumer Business Group
E-mail: farihan.adam@huawei.com

Sudipta Dasgupta
TRACCS Public Relations
E-mail: Sudipta.dasgupta@traccs.net 

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