ArabFinance: Talabat, one of the leading food and grocery delivery apps in Egypt and the Middle East, revealed the expansion of its outsourcing services in Egypt with a regional customer service center located in Cairo, the company said in an emailed press release.
The new service will allow Talabat to enhance its cutting-edge services to its seven current markets.
These include Egypt, the UAE, Kuwait, Oman, Bahrain, Qatar, Jordan, Saudi Arabia, and Iraq while providing services in three primary languages: Arabic, English and Kurdish.
The expansion of its outsourcing services comes in light of Talabat's role as one of the driving technology companies that support the Egypt 2030 Vision and Digital Egypt plan.
Additionally, the company aims to provide a direct and permanent channel of communication between them and all customers through various mediums.
“Egypt was our first choice to establish Talabat's regional service center given its large pool of young talents with mastery of different languages and eagerness to build their capacities as we train our employees on the latest and best technologies,” Hadeer Shalaby, Managing Director of Talabat Egypt, commented.
The center controls all operations related to our business' ecosystem, which is constituted primarily by employees, customers and partners.
Currently, Talabat has 2,000 employees in the center and sees that number to reach 3,000 during peak seasons.