16 December 2014
Riyadh - The Mediterranean and Gulf Cooperative Insurance and Reinsurance Company
),today launchedits Second Medical Opinion service, offered in cooperation with Assist America. The first-of-its-kind service, offers MEDGULF
's customers in Saudi Arabia the option to receive a second medical opinion from a recognized hospital in the United States at no extra cost.
To deliver the service, MEDGULF has formed a strategic cooperation agreement with Assist America, one of the largest global suppliers of emergency medical services.
The agreement allows MEDGULF secure the services of world-renowned hospitals and leading experts across all medical fields to ensure that customers receive high quality medical services and the best possible advice on their diagnosis and treatment.
"Our mission atMEDGULF is to make our customers' lives better by providingthe best medical care and supporting the development of the health sector,"said Sheikh Saleh A. S. Al Sagri, Chairman of MEDGULF. "Our strategy is to provide the best medical care and outstanding service for individuals and companies. This new service will enhance the benefits and the scope of private health insurance coverage for MEDGULF clients in the Kingdom".
The Second Medical Opinion service covers chronic and pre-existing conditions as well as the evaluation of cases where a diagnosis is not available in Saudi Arabia. The service allows MEDGULF customers in the Kingdom for the first time to obtain a second opinion of any diagnosis, free of charge,from advanced medical centers across the United States. MEDGULF will putits agents in direct contact with the hospitals to provide added support for customers and reduce the possibility of diagnostic and therapeutic errors.
"We are proud of our leading position in the Saudi Arabian and Middle Eastern markets and our ability to offer our customers in the Kingdomthe services they need," said Mr. Lutfi Fadel El-Zein, Executive President of MEDGULF. "All of us are exposed to medicalproblemsat some time in our life. Being sure of the accuracy of a medical diagnosis is important to help patients and their relatives understand their condition and gain confidence that they are receiving the right treatment. That is why we are offering the Second Medical Opinion service at no extra cost to customers."
Customers who would like to obtain a second opinion will need to ask their doctor for their comprehensive patient medical records in English, including all laboratory results and other medical reports. This information will be sent to Assist America experts to provide the best medical advice.MEDGULF projects that the whole process should take an average of five working days from the day of receipt of the completed medical request. More time may be required if additional information or tests are required.
"Customers may be assured that reports sent to Assist America are treated with full confidentiality and security of information," said Mr. Mohamad El Khatib, General Manager of MEDGULF Saudi Arabia. "Assist America experts will have access to thecustomer's case file and will be able to obtain the best treatment and follow-up methods based on the medical information it contains. MEDGULF will keep our customers informed of the latest updates in the process."