19 April 2015
Dubai - Commercial Bank of Dubai (CBD) has scooped three Banker Middle East Product Awards for its industry leading innovations in the Digital Banking field. CBD's digital kiosk was awarded the 'Best Kiosk Interface' in the region. The bank also received the 'Best New Online Service' award for its unique Facebook branch and 'Best Online Banking Services' award for its Online Banking portalat a prestigious ceremony held on April 7th.
The annual awards ceremony celebrates the region's best banking products and services, and is widely respected by the banking industry.
In 2014, CBD embarked on a growth strategy to expand its digital banking offering by introducing a range of new online services. In March 2014, the bank introduced a new online banking system featuringSara, the first Virtual Assistant available to banking customers in the region. The Bank was the first in the region to launch both advanced Personal Finance Management and Virtual Assistant (Sara) modules online.
CBD also introduced a Facebook branch, the first of its kind in the Middle East. The new branch allows customers to check their balance, pay their bills, make transactions and monitor their expenses through the social media platform.
In line with CBD's objectives to tap theyouth market, the Bank has also developedinnovativesolutions to help young customers begin their 'digital' journey with the Bank. CBD introduced a new branch concept, the digital kiosk, which incorporates the latest interactive technology. Designed to appeal to the youth, the digital kiosk offers a high quality and engaging customer experience utilizing technologies including an Interactive Wall system, Tablet Devices and Touch Tables.
Commenting on the awards, Murray Sims - General Manager, Personal Banking Group at Commercial Bank of Dubai said: "We are delighted to receive these awards which highlight our investment and commitment to provideboth innovative solutions to the growing young demographic but also customised and personalise digital enhancements to our growing customer base. At CBD, we recognize the need to offer customerssolutions that suit their mobile and fast-paced lifestyle, whilst at the same time ensuring they are enjoying an extraordinary banking experience".
He added: "These awards further validate the success of our approach of investing in world-class technology solutions that help us provide our customers with unique digital experiences."
CBD's latest wins add to the growing list of awards it has received for its banking solutions from the Banker Middle East UAE Product Awards. Previously, the bank was awarded Best Personal Loan, Best Mortgage and Best Wealth Management.
The Bank was incorporated in Dubai, United Arab Emirates in 1969 and is registered as a Public Shareholding Company (PSC).The Bank is listed on the Dubai Financial Market and is fully owned by UAE Nationals, including 20% by the Investment Corporation of Dubai (ICD). The Bank employs around 1,100 employees of 39 nationalities of which 41% are UAE Nationals. It offers a wide range of conventional and Islamic banking products and services to its corporate, commercial and personal banking customers through a network of 26 branches 3 Cash Offices and a digital kiosk in partnership with the Dubai Higher College of Technology. Moreover the Bank has invested in an extensive network of 200 ATMs/CDMs.
Areej Al Yousuf
PR & Corporate Communication
Commercial Bank of Dubai
© Press Release 2015