BankDhofar bags two prestigious awards at Oman Banking & Finance Awards

"Excellence in Customer Experience" award

BankDhofar bags two prestigious awards at Oman Banking Finance Awards

"Excellence in Innovative Products & Solutions" award

Muscat: In further recognition of its success as one of the leading banks in the Sultanate, BankDhofar won two prestigious awards at the Oman Banking & Finance Awards and New Age Banking Summit 2021. The bank received trophies of "Excellence in Customer Experience" and "Excellence in Innovative Products & Solutions".

The high profile event was part of the 6th edition of New Age Banking Summit – Oman, which was hosted by His Excellency Shaikh Salim Bin Mustahail Al Mashani and honored by H.E. Tahir Al Amri, Executive President of the Central Bank of Oman, as the Chief Guest. BankDhofar was represented at the event by Chief Executive Officer Abdul Hakeem Omar Al Ojaili, who received the "Excellence in Customer Experience" award, while the "Excellence in Innovative Products & Solutions" award was received by Abu Baker Karim Al Balushi, Head of Digital Banking at BankDhofar.

Commenting on this achievement, Abdul Hakeem Omar Al Ojaili, CEO of BankDhofar, noted: "We are proud to receive such prestigious awards. At BankDhofar, we strive to provide the best banking experience to our customers through various touch-points in tandem with innovative products and financial solutions. These awards stand as testament to the commitment of our team to provide creative services that are custom-made to meet the needs and requirements of our customers. We apply world-class methodologies with the aim of improving efficiency and effectiveness, and we have re-engineered our internal processes, revamped digital channels, upgraded core banking and customer relationship management systems to ensure unparalleled experience is offered through our branches and digital channels."

Providing a convenient banking experience has always been the top priority for Bankdhofar since its inception, putting technology and innovation at the core of its strategy to improve the experience of its customers. Customers may conduct their transactions at ease and round-the-clock through highly-secured and user-friendly digital banking channels. Moreover, BankDhofar's award-winning mobile banking app offers a wide range of exclusive services such as instant transfer to other banks in Oman, cardless cash, mobile top-up for all telecom providers in the Sultanate, increase of daily withdrawal limit to OMR 5,000, instant international money transfer service via Western Union and competitive rates for remittances using Ripple, to name a few.

BankDhofar exerts its efforts to enhance the overall customer experience and journey by revamping several branches nationwide. The top-notch revamped branches are designed to provide convenient banking experience, reflecting the traditional Omani culture of hospitality. Placing customer experience at the heart of the branch design, all BankDhofar branches offer privacy, hospitality and a personalized experience in one package.

The bank has also introduced Drive-Thru Banking Services with the aim of providing the utmost convenient banking experience with state-of-the-art digital channels. This service, the first of its kind in Oman, enables customers to conduct transitions without stepping out of their vehicle to complete a bundle of transactions including; cash deposit and withdrawal, cheque deposit, instant debit card issuance, bank transfers, and request for account statements. This unique outlet is now available in Al Seeb Town branch and Al Saada branch in Salalah, yet the bank plans to expand it across other branches.

To further enhance customers' banking experience, BankDhofar branches at Falaj Al Qabail in China Downtown, Muscat International Airport, Muscat Grand Mall, Mall of Muscat, Sur- City Centre and Salalah Gardens Mall, serve the customers for extended working hours through 9 pm during official working days.

BankDhofar is considered one of the best banks in the region, with strong presence in Corporate Banking, Retail Banking, Treasury, and Project Finance. The bank caters to customers’ needs and requirements and sets the standard for the best customer experience within the banking industry in the Sultanate through innovative products and creative solutions. Following best international banking practices, provision of outstanding customer experience, in addition to its commitment to community development and contribution to the growth of the national economy, has placed BankDhofar at the top of the list of best banks in the region. The Bank has maintained a high level of Omanisation ratio and it strives to offer Omani nationals sound career and development opportunities. 

BankDhofar was the Digital Partner of the New Age Banking Summit 2021. The summit showcased the ever-evolving financial eco-system in this digital age and how banks can be future-ready by adopting new strategies, innovating products and services, and reaching out to customers on digital channels, while proactively combating cyber risks and situations such as the pandemic.

To learn more, check-out BankDhofar pages on social media; Facebook (, Twitter (@BankDhofar), Instagram (, or visit the official website or contact the call centre 24/7 on (+968) 24791111 for inquiries.

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