Abu Dhabi Islamic Bank (ADIB) has announced the launch of the first Emirati customer care chatbot - ADIB Chat Banking.

The service will be able to understand the Emirati dialect, as well as classical Arabic and English, and will respond to general requests and give customers access to information about their account and finances.

Customers will be able to use the bot to locate the nearest ATM or ADIB branch, as well as get updates on their account balances, or commands such as activating or freezing bank cards.

Philip King, ADIB’s global head of retail banking, said: “This year we have experienced a surge in the usage of our digital offering, and we expect customers to immediately recognise the benefits of the ADIB Chat Banking service.”

The bank said it had seen increased uptake of its digital banking services in 2020, with 75 percent of customers using digital channels, 50 percent of customers who opened accounts in 2020 opened their accounts online, and 94 percent of transactions took place online.

(Writing by Imogen Lillywhite ; editing by Seban Scaria)

imogen.lillywhite@refinitiv.com

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