Bahrain :

Kanoo Travel – a division of Yusuf bin Ahmed Kanoo group (YBA Kanoo Group) and one of the largest travel companies in the region has awarded the cloud-based contact centre solution to Kalaam Telecom, a Global managed solutions provider for businesses across GCC and international markets.

This deployment was aimed at enabling Kanoo’s customers and employees to enjoy cross-region communication efficiently over a single platform and reduce the use of physical infrastructure and OPEX costs.

“For 81 years Kanoo Travel provided its customers with innovative, high-quality and cost-effective travel solutions, which will be enhanced further by adapting a cloud-based contact centre.” Nabeel Khalid Kanoo, Board Director at YBA Kanoo Group said.

Kanoo Travel interim EGM, Mr. Zaeem Gama also added “We are delighted to have Kalaam Telecom as our technology provider. Their single voice platform will reduce cost significantly and unify communications.”

Mr. Veer Passi, CEO of Kalaam telecom said “Kalaam Telecom being a very nimble operator, has always been ahead of the curve with its disruptive solutions and market-leading technologies. Our cloud-based contact centre and feature rich IP telephony solution gives a revolutionary edge to enterprise customers, which allows enterprises to rest on the investment that Kalaam has made. By doing so, they get all features of a contact centre without having to make a large investment. Moreover, it offers multiple benefits such as customized live dashboard, greater visibility of the agents, adding and removing agents in real-time, enhancing IT Manager’s visibility and enhancing productivity. As a result of this, enterprises can focus more on their business objectives rather than the technology for managing their contact centres.

“Kalaam recently deployed this solution for Kanoo Travel, one of the largest travel agencies in the Middle East for their contact centres in UAE, Bahrain and Saudi. Offering this cloud-based contact centre not only unifies their customer experience from any region but also benefits Kanoo by reducing communications costs. With efficient reporting and meeting clients SLA’s, this consolidated contact centre also gives them the flexibility to centralise their business.”

-Ends-

About Kalaam Telecom

As the first, alternative and fully-licensed telecommunications provider based in the Kingdom of Bahrain, Kalaam Telecom offers advanced internet, voice, data, cloud & ICT managed services to business customers. Having launched operations in March 2005, Kalaam serves both small & medium business customers and large corporations, government institutions with various telecom managed solutions across different industries in Bahrain. A key indicator has been the amount of renewed and continuous business awarded to Kalaam over the past twelve years. This also includes providing support the growth of digital transformation to further enhance businesses

For media enquiries contact:

Mr. Ronald Shera

Tel: +973 16168640

Email: s.ronald@kalaam-telecom.com 

www.kalaam-telecom.com  

About Kanoo Travel

Established in the late 1930s, Kanoo Travel is considered the first IATA member agency in the GCC, and has grown since to become the largest travel company in the Middle East, offering the most comprehensive and sophisticated solutions in the industry. Kanoo Travel is a division of YBA Kanoo, one of the largest, independent family-owned multinational businesses in the Middle East with an extensive portfolio of complementary business units and strategic partnerships across a range of industry sectors

Today it boasts a team of over 900 travel specialists across the region, operating a network of 70 IATA locations, specialising in Corporate Travel, Meetings, Incentives, Conferences, and Events (MICE), Leisure & Holiday Travel, Airline Representation and Marine Travel. It has been consistently recognised for its premium solutions and service excellence, winning many regional industry awards.

Kanoo Travel also represents American Express Global Business Travel (the largest Travel Management Company in the world) in Bahrain and Saudi Arabia, with which it has a master franchise agreement covering the Levant, North Africa, the GCC, Iraq, and the CIS countries. In 1997 it became the first travel company to receive an ISO certification in the Middle East region.

For Media Enquiries Contact:

Mr. Mohamed Bastaki

Tel:   +973 17220899

Fax:  +973 17229122

Email: Mohamed.bastaki@kanoo.com 

Web:  www.kanoo.com 

© Press Release 2018

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