Three Golds in Customer Service Regional Skill Contest and Kaizen Awards for innovation in customer experience excellence, lauded as best-performing dealer in the region

Dubai, UAE, March 26, 2016

Arabian Automobiles Company, the flagship company of AW Rostamani Group and exclusive dealer for Infiniti, Nissan and Renault in Dubai and the Northern Emirates, has acquired three new awards. The automotive company has received 3 gold medals for its Aftersales service at the Nissan Middle East Regional Skills Contest, which was held at the panoramic Armani Hotel in Dubai.

Arabian Automobiles Company was recognized and awarded as the "best performing NSC" (National Sales Company) in the middle east region, by winning all three Golds in Technician, Service Advisor and Parts Executive skill & competence assessment across the Middle East region. The company also won six Kaizen Awards for innovative best practices in Aftersales Customer Care, Workshop and Parts Operations across four categories.

"Through hard work and dedication, Arabian Automobiles Company's Aftersales have seen a remarkable improvement in terms of technical skills and customer handling skills," said Michel Ayat, CEO of Arabian Automobiles Company. "We are delighted to accept these coveted Kaizen Awards on behalf of Arabian Automobiles Company Aftersales, and we strive to continue delivering the best vehicles and premium quality service of highest standard to our loyal clients in the region."

The prestigious awards come as a vote of confidence for Arabian Automobiles Company Aftersales, having garnered commendable popularity amongst customers in the UAE and GCC. Due to its impeccable customer service standards and the ability to cater to a variety of diverse clientele, the Company once again established itself as the brand of choice for credible aftersales service.

"Our technicians, service advisors and parts sales executives are among the best in the industry," said Mr. Sharad Dubey, Director of Aftersales at Arabian Automobiles Company. "As a market leader in innovation and technology, customer satisfaction is at the top of our list. In Aftersales we managed to provide customers with a full spectrum of comprehensive service and care. Thus, for us to be recognized for these achievements is a great honor, and one of many accolades that reflect the level of teamwork that goes into each sale," he added.

Arabian Automobiles Company's Aftersales Division has indeed proven that it has the best capabilities and expertise to cater to its diverse clientele's wants and needs, with even more accolades on the way for its service excellence in the automotive industry. Amongst the awards gained were gold medals for the following categories: Nissan Technical Contest (NISTEC), whose winner was technician Uchita Bandara, along with Nissan Service Advisor Contest (NISAC), whose winner was Master Service Advisor Sajeev Thomas. Finally, Sr, Parts Sales Executive Ismail Ansari Nissan also walked away with a gold medal in the Nissan Parts Executive Contest (NIPEC).

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About Arabian Automobiles Company
Arabian Automobiles Company (AAC) is the flagship company of AW Rostamani Group. With over 45 years in business, AAC is one of the leading automotive dealers in the GCC and exclusive distributor for Nissan, Infiniti and Renault vehicles in Dubai and Northern Emirates.

AAC is currently holder of Nissan Motor Company's Global Aftersales Grand Prize award and is the only Nissan distributor worldwide to have won the award six years running.  In 2012, Arabian Automobiles was awarded the 'Champion Distributor' status by Nissan Motor Company for the third consecutive year and 'Champion Importer' for Renault in 2012. Arabian Automobiles was also awarded 'Dealer of the year' for Renault two consecutive years in 2011 and 2012. In 2013, Arabian Automobiles became the first private United Arab Emirates Company to enter the prestigious Palladium Balanced ScoreCard Hall of Fame for strategy excellence.

Across its Dubai and Northern Emirates network, Arabian Automobiles operates:

·          13 new vehicle sales showrooms of Nissan and 3 new vehicle sales showroom of Renault

·          6 certified pre-owned car facilities

·          24Hrs Service Centre at Ras Al Khor, Dubai

·          Central Logistics Centre at Dubai Industrial City

·          16 service centres

·          14 spare parts outlets

·          Arabian Automobiles is both ISO 9001 & ISO 14001 certified.

© Press Release 2016