QIC Insured garners success in end-to-end digitalization of products & services

Doha: Generating one-third of its business through its online portal, QIC Insured-the retail arm of Qatar Insurance Group has garnered success in digitalization of its suite of insurance products and services. QIC Insured deployed end-to-end digitalization and enhanced operational efficiency, which in turn resulted in a significant reduction of time lag. It also improved customer interaction and engagement.

Witnessing the shift in customer’s mindset towards purchasing, managing and renewing insurances online, QIC Insured further strengthened its digital platform by leveraging Artificial Intelligence (AI). Customers were able to connect at a personal level and have a hassle-free, memorable experience, which prompted them to revisit the portal and pursue more online interactions at their convenience, from anywhere, at any time.

Right from getting instant quotes, to purchasing products online, filing a claim & tracking the status, QIC Insured’s sophisticated digitalized platform caters to customers across all touch points. Customers can schedule an appointment online for Insurance on Call –a revolutionary policy issuance and delivery service. Moreover, instant assistance available through QIC Insured’s Chatbots have taken user interface interaction to a completely new level. Even customer notifications and alerts regarding the scheduled date of delivery of repaired cars from workshops are now are also being managed digitally.

Speaking about QIC’s digital transformation, Mr. Fahad Al Suwaidi, Deputy CEO of QIC states, “QIC has come a long way in its journey towards digital transformation. A clear proof of this transformation can be noticed through the surge in the number of online transactions from early 2015 until now. Increased access to the internet, usage of smartphone and handheld devices has been a key driver for the growing popularity of the online platform. However, we still observe some customers preferring human interaction and friendly guidance from our branch representatives.”

He further comments, “Digital transformation is all about sweeping change. It changes everything about how products are designed, sold, delivered, and serviced. Applying AI-based algorithms across all verticals, we successfully optimized operations that enhanced customer satisfaction, scalability, and facilitated cutbacks on time for claims settlements. Having said that, we firmly believe that digital transformation is a continuous journey and we’re hopeful that we will keep reaping the benefits to ensure maximum customer satisfaction and retention”.

© Press Release 2019

Disclaimer: The contents of this press release was provided from an external third party provider. This website is not responsible for, and does not control, such external content. This content is provided on an “as is” and “as available” basis and has not been edited in any way. Neither this website nor our affiliates guarantee the accuracy of or endorse the views or opinions expressed in this press release.

The press release is provided for informational purposes only. The content does not provide tax, legal or investment advice or opinion regarding the suitability, value or profitability of any particular security, portfolio or investment strategy. Neither this website nor our affiliates shall be liable for any errors or inaccuracies in the content, or for any actions taken by you in reliance thereon. You expressly agree that your use of the information within this article is at your sole risk.

To the fullest extent permitted by applicable law, this website, its parent company, its subsidiaries, its affiliates and the respective shareholders, directors, officers, employees, agents, advertisers, content providers and licensors will not be liable (jointly or severally) to you for any direct, indirect, consequential, special, incidental, punitive or exemplary damages, including without limitation, lost profits, lost savings and lost revenues, whether in negligence, tort, contract or any other theory of liability, even if the parties have been advised of the possibility or could have foreseen any such damages.