Al Shoaibi: We anticipate our customers’ expectations, and are keen on their convenience and making all their transactions quick and easy

Our digital excellence keeps pace with rapid technological developments and enriches our customers' banking experience

National bank of Kuwait (NBK) always strives to provide new and exceptional services to meet its customers’ needs and to ensure that their banking transactions are made quickly and easily. In this context, the bank provides the service of registration for “Kuwait Mobile ID” app and authentication of the digital civil ID, for its NBK customers at different locations through NBK Mobile Branch.

NBK is the first bank in Kuwait to provide this service, noting that registration in “Kuwait Mobile ID” app can be used for ID verification, authentication and digital signature in all banking transactions.

NBK Mobile Branch service is available during branches working hours from 8:30 a.m. to 3:00 p.m.

Commenting on providing this service, Hala Al Shoaibi, Head of Digital Service Quality Management, National Bank of Kuwait said: “We regard our customers’ convenience as a top priority, and we are keen to identify their daily needs and expectations, and to do our best to work proactively to meet the same, and provide top-notch services that allow them to make their transactions quickly and easily."

“NBK is the first bank in Kuwait to launch this type of services in which our customers benefit from the mobile branch service. Registration for “Kuwait Mobile ID” app and digital signature are key steps in our strategy to increase reliance on digital channels for making transactions, without the need to visit the branch,” she added.

Al Shoaibi affirmed that the exceptional circumstances prevailing over the past months due to COVID-19 pandemic outbreak, and the resulting challenges, have proven the bank's success in continuing to provide all its banking services and to meet customers’ needs while keeping them safe. This reflects NBK’s excellence as a provider of digital banking services, and its customers’ reliance on digital banking channels to do their banking.

Al Shoaibi concluded: "We will continue to provide all exceptional services and work proactively to keep pace with the rapid technological developments and their reflections on the future and nature of banking services in a way that enriches our customers’ banking experience and consolidates our leading position as a provider of the most advanced services."

It is worth mentioning that, as part of NBK’s efforts to encourage its customers to use digital banking services, basically NBK Online Banking and the NBK Mobile Banking, the bank signed a cooperation agreement with the Public Authority for Civil Information (PACI) last July to approve digital Civil ID through “Kuwait Mobile ID” app in electronic ID verification, authentication and digital signature in all banking transactions. According to the agreement, NBK provides self-service devices known as "KIOSK" at a number of its branches to provide PACI data update services and create an approved digital signature for individuals.

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