• A number of exclusive services are provided through the IVR system.
  • Record time in answering the calls and executing the services.

Muscat| Stemming from its belief that customers are the core for its success and operational growth, BankDhofar provides a host of exclusive services around the clock to customers through its Contact Centre. With the aim of providing better services in a record time, BankDhofar recently renovated its Contact Centre operations with Integrated Voice Response (IVR) system to offer a host of exclusive services to customers.

Elaborating on the services provided to customers through the Contact Centre, Marwan Al Zadjali Head of Alternative Delivery Channels at BankDhofar noted: “At BankDhofar we exert our efforts to promote positive communication and retain a sustainable relationship with our customers through our various communication channels. Our customers’ satisfaction is at the heart of our operations, therefore we make sure to provide them with the best customers’ experience. Customers may perform a number of transactions easily through our innovative Contact Centre.”

BankDhofar’s Contact Centre is available for customers 24/7 including holidays and handles high call volume on daily basis in an effective manner, which interns reflects on the customer satisfaction level. Through BankDhofar’s Contact Centre; which is one of the biggest Contact Centres in Oman, customers may easily handle their own simple operations over the phone.

Elaborating on the services provided through the IVR system, Muhannad Ghulam Al Balushi, Senior Manager - Contact Centre at BankDhofar noted: “At BankDhofar, We continue to serve our customers with state-of-the-art technologies. Through our user-friendly IVR system, our customers can enroll and avail for their banking services very easily and in a fast-paced manner. The exclusive services provided include for example; mobile top-up, unblock debit card, re-issue and re-set of Debit Card pin, statement inquiry, cheque book request, bill payments, and many other prompt services.”

With the integration of the updated IVR system, a number of exclusive services are provided including, account services, credit and debit card services, utility payment among other exclusive services. With the aim of boosting customer experience and enhancing their satisfaction level, BankDhofar will minimize the call duration, as customers will get a faster response to their query.

As part of its “Together 2020” journey which aims at reaffirming its position as a leading bank in the Sultanate and the best in the Gulf, BankDhofar continues to provide the best customer experience, innovative products and creative services that are custom-made to meet the needs and requirements of our customers. The combination of the thorough vision of the bank’s executive management, the comprehensive operational strategy that revolves around following best international banking practices and providing best customer experience, as well as commitment to community development and contribution to the growth of the national economy, placed BankDhofar on top of the list of best banks in the region.

To learn more check out BankDhofar pages on social media; Facebook (www.facebook.com/BankDhofar), Twitter (@BankDhofar), Instagram (www.instagram.com/BankDhofar), or visit the official website www.BankDhofar.com or contact the Contact centre 24/7 on (+968) 24791111 for inquiries.

-Ends-

© Press Release 2018

Disclaimer: The contents of this press release was provided from an external third party provider. This website is not responsible for, and does not control, such external content. This content is provided on an “as is” and “as available” basis and has not been edited in any way. Neither this website nor our affiliates guarantee the accuracy of or endorse the views or opinions expressed in this press release.

The press release is provided for informational purposes only. The content does not provide tax, legal or investment advice or opinion regarding the suitability, value or profitability of any particular security, portfolio or investment strategy. Neither this website nor our affiliates shall be liable for any errors or inaccuracies in the content, or for any actions taken by you in reliance thereon. You expressly agree that your use of the information within this article is at your sole risk.

To the fullest extent permitted by applicable law, this website, its parent company, its subsidiaries, its affiliates and the respective shareholders, directors, officers, employees, agents, advertisers, content providers and licensors will not be liable (jointly or severally) to you for any direct, indirect, consequential, special, incidental, punitive or exemplary damages, including without limitation, lost profits, lost savings and lost revenues, whether in negligence, tort, contract or any other theory of liability, even if the parties have been advised of the possibility or could have foreseen any such damages.