Abu Dhabi: Verloop.io announced today that it has collaborated with Abu Dhabi Islamic Bank (ADIB), a leading financial institution in the UAE to launch ADIB Chat Banking, the UAE’s first Emirati language customer care chatbot. The service is equipped with the unique ability to understand and respond to the Emirati Arabic dialect, in addition to classical Arabic. 

Powered by artificial intelligence, machine learning and natural language processing, the chat application will enable users to fulfill their banking needs in real time and get personalized experiences on WhatsApp.

ADIB Chat Banking, which is accessible through WhatsApp, will support customers with general requests, offering instant access to key information about their account and finances. This includes providing customers with guidance on locating the nearest ATM or ADIB branch, updates on their account balances, existing card features and offers, or even issuing commands such as activating or freezing debit and covered cards. This is all achieved through a simple interface integrated with Artificial Intelligence. 

ADIB Chat Banking is part of ADIB’s drive towards enhancing the banking experience and providing customers with greater access to support services by introducing them on popular platforms, such as WhatsApp

Gaurav Singh, Founder & CEO Verloop.io, said “We are proud to work with ADIB, which aims to serve its customers in a responsible manner, ensuring its services are readily accessible round the clock. With our AI-powered platform and ADIB banking prowess, consumers are going to be delighted going forward”

Philip King, Global Head of Retail Banking at ADIB, said: “ADIB Chat Banking is part of our drive towards enhancing our banking experience and providing customers with greater access to support services by introducing them on popular platforms, such as WhatsApp. Its introduction coincides with a time of growing customer demand for a simple and convenient banking service. This year we have experienced a surge in the usage of our digital offering, and we expect customers to immediately recognise the benefits of the ADIB Chat Banking service.”

-Ends-

About Verloop.io:

Verloop.io is the world's leading customer support automation platform that enables businesses to deliver delightful support experiences to their customers across channels. Verloop.io helps brands securely, effortlessly, and accurately scale up their customer support and is used by over 5,000 brands globally, including Decathlon, Cleartrip, Dar Al Arkan, Fetchr, Livpure, Adani Capital, DSP Mutual Fund, Rentomojo, Scripbox and many more. Verloop.io was founded by Gaurav Singh in 2015 and is promoted by GrowthStory, the venture-builder platform founded by serial entrepreneurs K. Ganesh and Meena Ganesh. For more information, visit www.Verloop.io or follow them on LinkedIn and Twitter.

For media queries, please contact:
Rasheed Palliyalil
Watermelon Communications
Dubai, UAE
Tel: +97142833655
rasheed@watermelonme.com 

Send us your press releases to pressrelease.zawya@refinitiv.com

© Press Release 2020

Disclaimer: The contents of this press release was provided from an external third party provider. This website is not responsible for, and does not control, such external content. This content is provided on an “as is” and “as available” basis and has not been edited in any way. Neither this website nor our affiliates guarantee the accuracy of or endorse the views or opinions expressed in this press release.

The press release is provided for informational purposes only. The content does not provide tax, legal or investment advice or opinion regarding the suitability, value or profitability of any particular security, portfolio or investment strategy. Neither this website nor our affiliates shall be liable for any errors or inaccuracies in the content, or for any actions taken by you in reliance thereon. You expressly agree that your use of the information within this article is at your sole risk.

To the fullest extent permitted by applicable law, this website, its parent company, its subsidiaries, its affiliates and the respective shareholders, directors, officers, employees, agents, advertisers, content providers and licensors will not be liable (jointly or severally) to you for any direct, indirect, consequential, special, incidental, punitive or exemplary damages, including without limitation, lost profits, lost savings and lost revenues, whether in negligence, tort, contract or any other theory of liability, even if the parties have been advised of the possibility or could have foreseen any such damages.