|18 November, 2019

Second Edition of International Patient Experience Symposium opens in Abu Dhabi

Over 40 global Healthcare leaders shared inspiring case studies and success stories to promote the patient experience movement in the UAE

Second Edition of International Patient Experience Symposium opens in Abu Dhabi

Abu Dhabi, UAE: The 2nd Edition of International Patient Experience Symposium by BII World, supported by Ministry of Health & Prevention UAE and Department of Health Abu Dhabi opened today with over 300 attendees at the Dusit Thani Hotel in Abu Dhabi under the theme, ‘Reviving Compassion & Innovation at the Heart of Healthcare 4.0’. The 2-day symposium gathered regional and international healthcare leaders from Department of Health Abu Dhabi, Ministry of Health & Prevention, Cleveland Clinic, United Eastern Medical Services (UEMedical) Group, Apollo Hospitals Group, John Hopkins Aramco Healthcare, King Hussein Cancer Centre, Amana Medical and Rehabilitation Hospital, Anadolu Medical Center, NHS England etc; each sharing their transformational models of improving quality, lowering costs and strengthening patient-provider experience.

Dr. Khaled Anwar, Consultant in Physical Medicine and Rehabilitation at Amana Healthcare and Conference Co-Chair in his opening remarks said “Every patient deserves a chance to live the best life possible. This means taking into account family, culture and religion alongside world-class care to create the best environment for rehabilitation and recovery. It also means giving patients access to a truly integrated continuum of care: one that includes not only hospital- and clinic-based services but also a full continuum of post-acute services such as long-term care, inpatient rehabilitation and specialized home healthcare.”

Dr. Madhu Sasidhar, Chief Medical Officer & Consultant in Pulmonary Medicine & Critical Care Medicine, Cleveland Clinic Abu Dhabi while delivering keynote address on ‘Restoring Humanity in Healthcare’s Digital Age’ commented, “With the advances in Artificial Intelligence, robotics, telehealth and in the race to digitize every aspect of the healthcare journey, we need to retain the human touch that ensures the highest standard of care for our patients. It is important to recognize that offering care is an art, and digital solutions do not eliminate the human touch but should be employed to improve patient-provider relationships. Cleveland Clinic Abu Dhabi is known for the exceptional care we provide to our patients and our goal is to enhance the lives we touch, and enable people to live longer, healthier lives. As we embrace technology, we will continue to put patients first, to support the provider-patient relationship that is essential to patient wellbeing.”

The PX Genius Panel on ‘Value-Based Healthcare – Navigating the Tide & Racing for Excellence’ moderated by Dr. Samer Ellaham highlighted on what patients value now vs. what they’ll value in the future. Panellists including Daniele Rigamonti, Chief Executive Officer, John Hopkins Aramco Healthcare, Aysha Ali AlMahri, Chief Nursing Officer, Abu Dhabi Health Services Co. – SEHA, Dr. Varun Katyal, Chief Executive Officer – Dubai & Northern Emirates, VPS Healthcare, Dr. Sherbaz Bichu, Chief Executive Officer & Specialist Anesthetist Aster Hospital, Hamad Al Mehyas, Deputy CEO, National Health Insurance Company- Daman, Mohammed Ali Al Shorafa Al Hammadi, Managing Director & CEO  of UEMedical shared their respective views on how can healthcare organizations build strong patient loyalty that meets the demands of value-based care.

Elaborating on the efforts to foster quality of patient care at hospitals in the emirate of Abu Dhabi, Dr. Asma Al Mannaei, Director, Healthcare Quality, Department of Health Abu Dhabi, said, “One of the Department of Health – Abu Dhabi’s strategic priorities is to provide high-quality healthcare services and aims to be the most preferred choice for medical tourism providing high-class patient experience and exceptional delivery of quality care.”

Commenting on the importance of this platform, Majd Abu Zant, Chief Operating Officer at United Eastern Medical Services (UEMedical) said, "We are thrilled to partner and support the International Patient Experience Symposium in Abu Dhabi for the second year. This comes in line with our commitment to continuously elevate the overall patient experience across our health system including Danat Al Emarat Hospital, HealthPlus Centers and Moorfields Eye Hospital Abu Dhabi whether our patients are expecting a baby, or going through IVF, getting screened for breast cancer, having a cornea transplant or any other medical reason. The majority of patients seeking healthcare would not be feeling well or feel worried and a pleasant and positive patient experience can shape and positively impact this opportunity making the best of a situation from the minute they make the first contact with the healthcare facility until any follow up care needed and beyond. I am confident all speakers and attendees are gathering in this unique symposium with the same aim to learn from each other, exchange knowledge and find new ways to continue improving our patients experience."

Ellen Burkhalter, Program Director, Advance Practice Nursing from King Faisal Specialist Hospital & Research Centre shared her own patient experiences which made her a better nurse and Nicola Costas, Lead– Therapy Department & Chair – Quality of Life Team (PX Activities) from Amana Healthcare Medical spoke on ‘Road to Recovery After Severe TBI: A Rehabilitation Perspective’ along with patient Chloe Fox.

Daniel De Schryver, Patient Engagement & Advocacy Lead EMEA from Janssen threw light on Patient Engagement Globally & at the Regional Level.

Vivek Shukla, Director- Healthcare & Lifesciences MENASA from Frost & Sullivan moderated a Patient-Provider Panel Session with a theme of ‘Patient Power: Tapping the Most Unused Resource in Healthcare’.  Healthcare experts like Dr. Karen Rigamonti, Leadership & Executive Coach, Dr. Hişam Alahdab, Chief Operating, Quality and Safety Officer, Anadolu Medical Center, Ellen Burkhalter, Program Director, Advance Practice Nursing, King Faisal Specialist Hospital & Research Centre, Dr. Anne-Miek Vroom, Founder & Director, IKONE Foundation ; Medical Sociologist & Patient Expert participated in this panel discussion and discussed what do health care providers need to do differently in order to motivate and empower patients to take greater role and responsibility for managing and improving their health.

International Patient Experience Symposium by BII World will continue on 19th November 2019 and is endorsed by Emirates Nursing Association, UAE Nursing and Midwifery Council and Saudi Critical Care Society. Sponsors and partners of the summit include: Amana Healthcare, UEMedical, SAP, Siemen Healthineers, Janssen, Logex, Medify, Malaffi, Abbvie, Eido Healthcare, AI Directions, Unified e-mar, Okadoc, Bingli, practice.ai, ESMA, Vamed and Johns Hopkins Aramco Healthcare.


About BII World

BII World works with thought leaders, renowned academics, research centres and leading players in strategic industries from across the globe to design and deliver management trainings, consulting solutions as well as conceive and execute large-scale conferences.

Media Contact:
Rahul Bihani
Marketing Manager
Email: Rahul.bihani@biiworld.com 

© Press Release 2019

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