The ‘Get Together. Go Contactless’ campaign has accelerated the adoption of contactless payments substantially. During the campaign, spend per active card has grown by 67% year over year. Transactions per active card have increased by 47%. Among top market segments, grocery and supermarkets saw the highest spend for contactless payments, while hotels and resorts had the highest growth uplift in value of spend as well as number of transactions.
Marwan Hadi, Executive Vice President and Head of Retail Banking, UAE at Emirates NBD said: “As a front-runner in banking and payments technology, Emirates NBD continues to offer a wide range of contactless and mobile payment options to our customers. With a leading share of market payment volumes, we have been a key driver of contactless payments adoption in the UAE. The use of touch-free technologies is a safer option for all during the COVID-19 outbreak and we are delighted to reward our customers for adapting to new technologies while also fostering a sense of togetherness in the community”.
Dr. Saeeda Jaffar, Visa's Group Country Manager for the GCC region, said, "Contactless payments are a popular option for consumers seeking a seamless, touchless experience in times of social-distancing. Our recent consumer data shows a significant decline in cash on delivery payments, while the use of contactless payments for online or delivery payments has almost doubled.1”
"The 'Get Together. Go Contactless' campaign was a great incentive to encourage consumers to choose contactless payments over cash and experience its many benefits. We are grateful to have worked with Emirates NBD on this campaign which can only help increase the adoption of contactless payments and accelerate the country’s move towards a cashless society," Jaffar added.
As more contactless payments were made by customers during the campaign, additional prizes were unlocked giving participants increased opportunities to win, thus putting community engagement and participation at the heart of the campaign. Emirates NBD also offered customers the option to link their debit and credit cards to their smartphone or wearables to make quick and secure payments via mobile wallets and personal devices.
At Emirates NBD, contactless payments now make up 88% of all face-to-face card payment transactions. The bank saw contactless payment transactions, which include contactless card and mobile wallet-based payments rise by 59% year-on-year in 2020.
Mobile wallet-based payments more than doubled during the period, while card tap and go-based payments increased by about half. The bank also saw e-commerce transactions increasing by 25% in 2020 over the previous year2.
About Emirates NBD
Emirates NBD (DFM: Emirates NBD) is a leading Banking Group in the MENAT region. As at 30th June 2021, total assets were AED 694 Billion, (equivalent to approx. USD 187 Billion). The acquisition of DenizBank represents a significant milestone for Emirates NBD with the Group expanding its presence to 13 countries, servicing over 14 million customers. The Group is ranked among the top 20 in the Forbes’ list of the World’s Best Regarded Companies, securing a leading spot among global brands.
The Group has a significant retail banking franchise in the UAE and is a key participant in the global digital banking industry with 94% of all financial transactions and requests conducted outside of its branches. The Group announced the creation of E20., a digital business bank for entrepreneurs and SMEs while Liv., the lifestyle digital bank for millennials continued to be the fastest growing retail proposition in the UAE. Emirates NBD was named ‘Best Bank in the Middle East’ and ‘UAE’s Best Bank’ in 2021 for a seventh consecutive year by Euromoney. In addition, Emirates NBD received the ‘Excellence in Leadership in the Middle East’ award, introduced in 2020 in light of the Covid-19 impact, as a recognition of its efforts in responding to the Covid-19 crisis. Emirates NBD ranked 5th in Forbes’ Top 100 companies in the Middle East for 2021. The Bank is ranked 87th in The Banker’s list of the World’s Top 1,000 Banks. Emirates NBD was named ‘Bank of the Year – UAE 2020’ for the sixth year and ‘Bank of the Year – Middle East 2020’ for the third time by The Banker. In addition, Emirates NBD has been assessed as the ‘Strongest Bank in the UAE’ and ‘Fifth Strongest Bank in the Middle East’ by The Asian Banker 500 Largest and Strongest Banks Rankings.
The Group has operations in the UAE, Egypt, India, Turkey, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 905 branches and 4,044 ATMs / SDMs. The Group has a large social media following, being the only bank in the Middle East ranked among the top 20 in the ‘Power 100 Social Media Rankings’, compiled by The Financial Brand for 2019. Emirates NBD is a major player in the UAE corporate segment and has strong Islamic banking, investment banking, private banking, asset management, global markets & treasury and brokerage operations.
Emirates NBD is an active participant and supporter of the UAE’s main development and community initiatives, in close alignment with the UAE government’s strategies, including financial literacy and advocacy for inclusion of People with Disabilities under its #TogetherLimitless platform. The Group is recognised for the pioneering efforts in employee volunteering and corporate social responsibility by IMPACT2030, the corporate volunteering arm of the United Nations. Emirates NBD Group is a Premier Partner and the Official Banking Partner for Expo 2020 Dubai.
For further information on Emirates NBD, please contact:
Ibrahim Sowaidan Senior Vice President Head - Group Corporate Affairs Emirates NBD Telephone: +971 4 609 4113 e-mail: firstname.lastname@example.org
Tricia Kaul asda’a bcw; Dubai, UAE Tel: 971-4-4507600; Fax: 971-4-4358040
© Press Release 2021