UAE-based Aldar Properties has inaugurated the new headquarters of its subsidiaries, Provis and Khidmah, in Yas Mall as part of its efforts to enhance customer experience across all touch points and set new benchmarks in service delivery.
Provis' services include property consultancy and management, owners’ association consultancy and management, sales and leasing and clubhouse and lifestyle management services.
Khidmah, on the other hand, focuses on providing facilities management and home maintenance solutions across different sectors including residential, commercial, retail, government, education, hospitality and healthcare.
The headquarters have also been designed to create an environment that encourages employee engagement while further elevating operational excellence, said the statement from Aldar.
Earlier this year, Aldar took a strategic decision to realign Khidmah’s focus on providing facilities management and home maintenance services. This enabled the creation of Provis to deliver specialized estate management solutions.
CEO Talal Al Dhiyebi said: "Aldar has always focused on delivering desirable destinations across the UAE for current and future generations to live, work and play. However, being desirable extends beyond developing an asset, but rather includes ongoing management and maintenance to enhance the overall experience and sustain investments."
"Therefore, we have solidified our investment in Provis and Khidmah to ensure the availability of specialised world-class support services that represent a critical component in a property’s lifecycle," he stated.
Besides Al Dhiyebi, the inauguration ceremony was attended by chairman Mohamed Khalifa Al Mubarak and chief investment officer Jassem Saleh Busaibe and other senior management members from Aldar, Provis and Khidmah.
Speaking at the office opening, Busaibe said: "Provis and Khidmah have both grown exponentially, winning numerous bids across the UAE, and enhancing their service propositions."
The new head office will be home to more than 200 Provis and Khidmah staff, supported by over 3,000 technicians spread across various customer touchpoints and assets.
Both Provis and Khidmah are focused on increasing their client portfolios and expanding their services to add value to developers, owners, investors and tenants in the UAE and abroad.
The companies have been adopting technology as a means to drive efficiencies in client operations and extend the property lifecycles as well as increase return on investments, said the statement.
"The new head office will bring us closer to our customers as it is conveniently situated in one of the most popular malls in the UAE on Yas Island," remarked Busaibe.
"We are confident that this new location will add tangible value to Khidmah and Provis’ clients and help both companies further enhance service delivery and customer realest estate journey," he added.-TradeArabia News Service
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