18 June 2013
Muscat: Travel agents booking Oman Air via Travelport's Galileo and Worldspan distribution systems will now be able to benefit from a new functionality, which allows them to manage the seat selection process in a live and interactive environment.
The Interactive Seat Assignment functionality -- jointly unveiled by Travelport, the leading provider of critical transaction processing solutions and data for the global travel industry, and Oman Air, the flagship carrier of the Sultanate -- will make it easier for agents to book Oman Air seats and will help improve
customer service.
In practice, Interactive Seat Assignment allows agents to request seat maps and assign, change, or cancel specific seats in a real-time environment, while maintaining full control and the ability to accept or decline seat assignments.
Travelport's systems
Oman Air CEO, Wayne Pearce, said, "We aim to ensure that Oman Air offers both customers and travel agents the greatest possible convenience, and I am sure that the opportunity to select and assign seats using Travelport's systems will be warmly welcomed."
"Seat maps and advance seat assignments are becoming basic expectations amongst those travel agents who provide a high level of service to travellers," added Will Owen Hughes, senior director, Supplier Services, Middle East and Africa, Travelport.
Muscat: Travel agents booking Oman Air via Travelport's Galileo and Worldspan distribution systems will now be able to benefit from a new functionality, which allows them to manage the seat selection process in a live and interactive environment.
The Interactive Seat Assignment functionality -- jointly unveiled by Travelport, the leading provider of critical transaction processing solutions and data for the global travel industry, and Oman Air, the flagship carrier of the Sultanate -- will make it easier for agents to book Oman Air seats and will help improve
customer service.
In practice, Interactive Seat Assignment allows agents to request seat maps and assign, change, or cancel specific seats in a real-time environment, while maintaining full control and the ability to accept or decline seat assignments.
Travelport's systems
Oman Air CEO, Wayne Pearce, said, "We aim to ensure that Oman Air offers both customers and travel agents the greatest possible convenience, and I am sure that the opportunity to select and assign seats using Travelport's systems will be warmly welcomed."
"Seat maps and advance seat assignments are becoming basic expectations amongst those travel agents who provide a high level of service to travellers," added Will Owen Hughes, senior director, Supplier Services, Middle East and Africa, Travelport.
© Times of Oman 2013
