07 April 2012
MUSCAT -- Oman Housing Bank (OHB) has decided to set up a call centre. In its bid to provide more advanced customer care services and to track requests and complaints from customers, Oman Housing Bank has entered into an agreement with Yasten Technology and Investments LLC. Yasten Technologies and Investments, an Omani Software Development House, has been selected after a proper testing and evaluation process for their solution.
As part of this agreement Yasten Technologies will assist Oman Housing Bank in setting up a world class call centre. With the start of the call centre, Oman Housing Bank is planning to track calls from existing or prospective clients and action upon all requests and complaints in a real-time proactive environment.
The call centre will allow advanced features of call routing, call queuing, call recording and monitoring which are needed in setting Key Performance Indicators for Agents and also for Quality Assurance.
Oman Housing Bank has always been ahead in providing services to the Omani population and will keep putting in more efforts towards improving the same with the help of latest technology available.
Oman Housing Bank since its inception in 1977 has always strived to excel in good customer service and has been an organisation which welcomed and invested in latest technology.
The bank's vision in investing in technology was to provide a friendly environment to the employees and world class services to its customers.
MUSCAT -- Oman Housing Bank (OHB) has decided to set up a call centre. In its bid to provide more advanced customer care services and to track requests and complaints from customers, Oman Housing Bank has entered into an agreement with Yasten Technology and Investments LLC. Yasten Technologies and Investments, an Omani Software Development House, has been selected after a proper testing and evaluation process for their solution.
As part of this agreement Yasten Technologies will assist Oman Housing Bank in setting up a world class call centre. With the start of the call centre, Oman Housing Bank is planning to track calls from existing or prospective clients and action upon all requests and complaints in a real-time proactive environment.
The call centre will allow advanced features of call routing, call queuing, call recording and monitoring which are needed in setting Key Performance Indicators for Agents and also for Quality Assurance.
Oman Housing Bank has always been ahead in providing services to the Omani population and will keep putting in more efforts towards improving the same with the help of latest technology available.
Oman Housing Bank since its inception in 1977 has always strived to excel in good customer service and has been an organisation which welcomed and invested in latest technology.
The bank's vision in investing in technology was to provide a friendly environment to the employees and world class services to its customers.
© Oman Daily Observer 2012
