Dubai, UAE, 8 February 2012:  The Dubai Financial Services Authority (DFSA) announces, today, the results of a recent stakeholder perception survey of the DFSA.

In 2011, the DFSA commissioned an independent survey into levels of satisfaction with the DFSA and its performance. The research was carried out by ChantLink, an Australian firm with global experience in conducting market research on behalf of firms and financial services regulators.

The research involved conducting interviews with individuals representing DFSA stakeholders both in and outside the Dubai International Financial Centre (DIFC). Underlining the independence of the research, the interviews, scores and comments of individual stakeholders are confidential to ChantLink. The DFSA has only seen the scores in aggregate, without any attribution of scores or comments to individual stakeholders.

The results identified some opportunities for improvement. The DFSA will review these closely as part of a continuous process to improve performance. All summary reports of DFSA stakeholder surveys are posted on the DFSA website: www.dfsa.ae

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For further information please contact:
Ms Angharad Irving - Jones      
Head of Corporate Communications      
Dubai Financial Services Authority
Level 13, The Gate
Dubai, UAE
Tel: +971 (0)4 362 1661 
Fax: +971 (0)4 362 0801
Email: airvingjones@dfsa.ae
www.dfsa.ae

The Dubai Financial Services Authority (DFSA) is the independent regulator of financial and ancillary services conducted in or from the Dubai International Financial Centre (DIFC), a purpose-built financial free-zone in Dubai. The DFSA's regulatory mandate covers asset management, banking and credit services, securities, collective investment funds, custody and trust services, commodities futures trading, Islamic finance, insurance, an international equities exchange and an international commodities derivatives exchange.

ChantLink is a specialist in strategy formulation and market research. The organisation is based in Australia but conducts research throughout the world. Most assignments undertaken involve a sophisticated product, a sophisticated buyer or both. Key areas the organisation operates in include financial services (including research for regulators in Australia and other locations), telecommunications, and retail. 

© Press Release 2012