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Oct 19 2011

DEWA launches the direct debit payment service with Standard Chartered and Sharjah Islamic Bank

HE Saeed Mohamed Al Tayer, MD & CEO of DEWA.
HE Saeed Mohamed Al Tayer, MD & CEO of DEWA.

Dubai Electricity and Water Authority ( DEWA ) achieved a new milestone through its partnerships with different institutions and departments, as it has activated the direct debit payment for the customers of Standard Chartered and Sharjah Islamic Bank . This service enables DEWA customers to pay their bills directly from their accounts through the banks' electronic channels. This step is considered a significant leap in the area of customer service.

On this occasion, HE Saeed Mohamed Al Tayer, MD & CEO of DEWA , said, "This new accomplishment is in line with DEWA 's strategy, which aims to promote e-services. Thereby this will reduce the number of customers queuing in government departments, and will implement world-class levels of efficiency within the field of customer service, as well as delivering top quality services in this area".

"This service enables DEWA 's customers to pay their fees through the banks' electronic channels and allows the automatic transfer of funds to the customers' accounts at DEWA , and thus serves to immediately update their accounts. The payment service is now available through Standard Chartered and Sharjah Islamic Bank after the great success achieved in this regard with other five banks, including First Gulf Bank, Commercial Bank of Dubai, Ajman Bank, Emirates Islamic Bank and Emirates NBD."

It is worth mentioning that this service has been launched gradually since August 2010, and it is expected that the number of transactions will increase upon activating the service with other banks, which will be subsequently announced. DEWA seeks to launch this service with all the banks in the UAE.

DEWA provides regular payment channels through its offices from 7:30 am to 8:00 pm, except Fridays. It also provides them through petrol stations such as ENOC and EPPCO, Emirates Post Offices, Etisalat and Bank payment machines, mpay through its website mpay.dubai.ae, and via smart phone applications, such as iPhone, iPad, BlackBerry, Android and Windows 7, and Blackberry Playbook, as well as through DEWA 's electronic portal www.dewa.gov.ae

-Ends-

© Press Release 2011

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