Jul 16 2011 |
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AskDubai contact centre becoming more popular as a unified platform for eServices of government entities
Platform receives 20,000 calls per month inquiring about eServices
H.E. Ahmed Bin Humaidan, Director General of Dubai eGovernment Department, said: "AskDubai embodies eGovernment's core vision based on easing the lives of citizens, residents, visitors and businesses as it plays a significant role in enhancing the quality and efficiency of the government services provided to various sections of society in the emirate, in both Arabic and English. The centre's mechanism of work is based on enhancing the communication of customers with the participating government entities and replying to all their inquiries through a group of highly experienced and skilful specialists. We are happy about the growing interest of Dubai government departments and entities to adopt this shared service, which is expected to achieve a remarkable growth over the few coming years as a source of information for the public about the services provided by government entities".
"These results clearly show the rising pace of eTransformation in Dubai and the growing response of customers to the adoption of online services for completing their government transactions on one hand and increasing their trust in the efficiency and security of these services on the other", Bin Humaidan added.
It is noteworthy that AskDubai is managed and supervised by Dubai eGovernment as one of the shared services provided to government entities to be able to provide their services to the public through innovative channels. It replies to the callers' inquiries about the online services provided by the participating government entities, these being Dubai Police, Dubai Municipality, Department of Economic Development, Land Department, Dubai Chamber, Dubai Health Authority, Dubai Airport Free Zone (DAFZA), Dubai Civil Defence, Awqaf & Minors Affairs Foundation, Department of Tourism & Commerce Marketing, Dubai Civil Aviation Authority, Islamic Affairs & Charitable Activities Department, Dubai Customs, Dubai Public Prosecution, Dubai Courts, Dubai Autism Center and Dubai eGovernment itself.
About
Dubai eGovernment
Department:
Dubai eGovernment
is a pioneering initiative in the region to provide government online services across the spectrum of corporate and community life in the emirate.
Dubai eGovernment
officially directs and supervises the implementation of the process of eTransformation in over 30 government entities and is one of the world's only governments to have established an official eGovernment branch in the capacity of an independent department.
Dubai eGovernment utilizes multiple innovative electronic channels to facilitate interaction and transaction with government services for citizens, residents, visitors and businesses with the goal of making the life of people much easier in their dealings with the government. The official Dubai Government public portal (www.dubai.ae) highlights government initiatives and integrates over 2000 eServices from multiple government departments, while the official corporate portal (www.deg.gov.ae) provides information on the strategy, goals and achievements of the department.
For further information, please contact:
Orient Planet PR & Marketing Communications
P.O Box: 23345
Dubai, United Arab Emirates
Tel: 00971 4 398 8901
Fax: 00971 4 398 8941
Email: media@orientplanet.com
Website: www.orientplanet.com
© Press Release 2011
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