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Dubai Financial Market launches a free 24/7 "Stock Portfolio Inquiry Call Service"

The new service is a comprehensive voice portal to efficiently track investments instantly and confidentially on DFM and NASDAQ Dubai listed securities

Dubai, 22 February 2011: Dubai Financial Market ( DFM ) launched today the "Stock Portfolio Inquiry Call Service", a comprehensive voice portal tailored to meet evolving investor needs and a first of its kind service amongst the region's financial markets. The new service allows investors the opportunity to instantly track their investment and transaction details of DFM and NASDAQ Dubai listed companies. The launch of this state-of-the-art, free of charge service reflects DFM 's dedication to providing investors with unrivaled services and ongoing commitment to deploy the most effective technological tools to save investors time and effort.

Available in Arabic and English with 24/7 instant access, the "Stock Portfolio Inquiry Call Service" enables investors to inquire easily and confidentially on DFM and NASDAQ Dubai balance transactions; whether they are within a Clearing, Settlement and Depository account or a brokerage account, investors can track bonus/right issue shares, transfer of shares from/to the account, executed trade details (buy and sell) amongst many other services. Utilizing this new service, investors no longer have to visit DFM personally and ask for this information.

Investors can easily register for free to the phone service in just a few minutes by calling the DFM Customer Services agent, where the caller will be identified and their registration to the service activated. Once registered, the investor will be provided with a User Identification (ID) via SMS notification. The investor is then required to call back to access the "Stock Portfolio Inquiry Service" using their User Identification (ID), create a PIN Code and set up a voice recording of a Secret Passphrase. Users should keep safe the User ID to access the service anytime and also enter either their PIN Code or Secret Passphrase. As part of the flexible features available on the "Stock Portfolio Inquiry Call Service", investors can either utilize the phone keypad or alternatively verbally interact with the Interactive Voice Response system.

Maryam Fikri, Senior Vice President and Chief Operation Officer (COO), Head of Clearing Settlement & Depository Business Division, Dubai Financial Market said: "The launch of this new innovative service reflects DFM 's ongoing commitment to developing tailor-made solutions to meet the evolving needs of our investors, further advancing our services into the digital environment and providing investors with state-of-the-art services to track their investments. From now on, investors can instantly and easily track their investments on DFM and NASDAQ Dubai listed companies anytime of the day and from anywhere in the world thanks to this free of charge service."

" DFM relentlessly make every effort to interact with investors, gather feedback and identify their requirements in advance, which enables us to promptly and effectively meet their needs utilizing highly sophisticated tools. Previously, we have launched numerous value added services such as the Stock Portfolio Online Service, the SMS and Email Notification Service and the E-Calculator. The launch of the "Stock Portfolio Inquiry Call Service" is the tip of the iceberg of many planned distinctive and valuable investor services".

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About Dubai Financial Market :
Dubai Financial Market ( DFM ) was established as a public institution with its own independent corporate body. DFM operates as a secondary market for the trading of securities issued by public shareholding companies, bonds issued by the Federal Government or any of the local Governments and public institutions in the country, units of investment funds and any other financial instruments, local or foreign, which are accepted by the market. The DFM commenced operations on March 26, 2000. Following its initial public offering in November 2006, when DFM offered 1.6 billion shares, representing 20 per cent of its paid-up capital of AED 8 billion, DFM became a public joint stock company. Following the IPO, the Government of Dubai retained the remaining 80 per cent of DFM Company through Borse Dubai Limited. www.dfm.ae

For further information, please contact:
Atef Fathy
Vice President - Public Relations
Dubai Financial Market
Tel: +971 (4) 3055334
Email: afathy@dfm.ae

© Press Release 2011