May 19 2010 |
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ictQATAR Government Contact Center Honored as Best New Call Center in the Middle East 2010
Contact Center Provides Support for Qatar's e-Government ServicesDoha, Qatar: With 99 percent of customers reporting that they are satisfied or highly satisfied with the service they receive from ictQATAR 's Government Contact Center, it should be no surprise that the Center recently was named the Best New Call Center in the Middle East 2010 at the INSIGHTS Middle East Call Center Awards, held in Dubai on May 12, 2010.
"The Government Contact Center is an important link between Qatar's government and the people it serves. As Qatar moves forward with its aggressive plans to integrate information and communication technology across the government, the Contact Center will continue to serve as a source of valuable and reliable information, helping everyone enjoy the benefits of an ICT-integrated government. We are truly honored to receive this award and know it will help motivate our dedicated Contact Center team to continue to excel in providing first- class customer service," said Ahmed Al-Kuwari, Government IT Platforms Manager at ictQATAR 's Government Information Management Office.
The Government Contact Center is a 24-hour a day, 7 day a week service that provides citizens and residents of Qatar one point of contact for all government e-service related inquires. The Contact Center provides support for e-services available through Hukoomi, Qatar's online government portal, the Knowledge Net, the e-Learning Portal and other government e- services.
"This is a true testament to the team we have working on the Government Contact Center. It's through their commitment to quality service for the people of Qatar that we were able to earn this award," said Walid Galal, Government Contact Center Manager at ictQATAR .
-Ends-
ABOUT ictQATAR
The Supreme Council of Information and Communication Technology (
ictQATAR
) connects people to the technologies that enrich their lives, drive economic development and inspire confidence in the future.
ictQATAR
is entrusted with two primary authorities: as the country's independent and fair regulator of the telecommunications market, and as the government body that nurtures innovative technologies to benefit those who live and work in Qatar.
www. ictQATAR .qa
© Press Release 2010
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