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CCMENA helps Al Ain Hospital to Improve Their Dictation and Transcription Workflow Process with WinScribe Digital Dictation Software

Al Ain Hospital is a highly specialised acute care and emergency hospital with 412 beds, over 200 doctors and 30 medical departments and divisions had no dictation system in place and was looking for a system to improve the delivery and transcription of medical notes and reports for the Health Information Management Department.
The existing process at the hospital was for the medical reports to be hand written by the physicians, unfortunately this meant that they were very difficult to transcribe due to illegibility. The knock on effect of this was that quality of the transcribed report suffered and time consuming corrections had to be made by both the physicians and the transcriptionists alike.

After a vigorous selection process, the WinScribe digital dictation system was selected as the most suitable and flexible solution by the hospital. Converged Communications MENA (CCMENA) being an authorized WinScribe distributor in the MENA region was providing the integration services and support to Al Ain Hospital.

WinScribe is an advanced digital dictation solution that directly replaces analogue tapes and a doctor's hand written notes!

"The WinScribe system offered a flexible dictation and transcription solution that was able to build on and improve the hospitals existing working practices."

Jason Snelling, Product Manager of CCMENA

Dictations are created by the doctor in an outlook style user interface, they are then sent across the Local Area Network, Wide Area Network or across the internet as electronic files to a central WinScribe Server.

The system is being used by over 200 doctors who are being supported by a team of 8 Transcriptionists in the Health Information Management Department. Besides integration with Dialogic system, CCMENA utilised the Philips SpeechMike pro and Philips DPM 9600 portable Digital Recorders.

"I am very impressed with the WinScribe system and the level of service we have received from CCMENA. The system is very reliable and easy to use, and we were able to see immediate improvements in the quality and turnaround time of transcriptions." June Beaumont, Head of Health Information Management

Results

The implementation of the WinScribe system made a dramatic improvement to the turnaround time of the physicians' reports and the quality of transcribed reports. The Transcriptionists lives are much easier as the problem of illegibility of the handwritten notes has gone. The physicians prefer to dictate their reports rather than creating the handwritten ones and they are much happier with the typed reports that they are receiving back.

-Ends-

About Al Ain Hospital
Al Ain Hospital, a highly specialised acute care and emergency hospital with 412 beds and 30 medical departments and divisions, is one of the two major hospitals in the Al Ain region of the Emirate of Abu Dhabi belonging to the health system of the Abu Dhabi Health Services Company SEHA. The hospital provides a wide range of general and specialist clinical services. It is also the base for medical education, training and research for two teaching hospitals from Europe and the UAE.
On the basis of an agreement with SEHA, the leading European health specialists Vienna Medical University and VAMED have been managing Al Ain Hospital since June 2007.

Visit http://www.alain-hospital.ae or call + 971 3 763 5888 for more information

About WinScribe
WinScribe is a world leading provider of digital dictation software supporting business requirements for digital dictation, transcription, voice recognition, and workflow management. Founded in 1995, WinScribe has offices in the USA, UK, New Zealand, Australia and Switzerland, with more than 100 sales partners in over 25 countries supporting more than 350,000 users worldwide.

The WinScribe solution is built on Microsoft architecture, to ensure easy integration and maintenance. WinScribe also supports a wide range of manufacturer-independent dictation devices and is scalable from small, single office locations up to large multinational corporations. WinScribe is fully customizable to meet the needs of a number of significant vertical markets including Legal, Law Enforcement, Healthcare, Transcription, Insurance and Government Sectors.

Visit www.winscribe.com or call +866 494 6727. for more information

About Converged Communications MENA FZ-LLC (CCMENA)
Converged Communications MENA, also known as CCMENA, is a leading supplier of hardware and software building blocks and services in the Middle East and North Africa that allow value-added resellers, system integrators, telecom equipment manufacturers, and application developers to build innovative communications solutions for enterprises, service providers, and Telcos.

CCMENA provides various CT Solutions including Contact Center, Call Center, IVR, Various Dialer solutions, Speech Solutions, Enterprise Fax Server, Unified Communications, Enterprise Call Recording, Digital Voice Dictation solutions, Enterprise SMS solutions, etc.

Visit www.ccmena.com or call +971-4391-07 21 for more information.

© Press Release 2010